Operations Manager - Natural Resources Inspection

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Ensure the best quality of execution to guarantee client satisfaction in line with standard procedures & SGS policies.
• Lead during and guide operations team while establishing services to new clients.
• Investigate escalations and complaints that may arise from clients.
• Assist sales team to draft, negotiate and secure contracts for local and international clients in conjunction with Line Manager.
• Monitor performance of Assistant Manager, Supervisors and Inspectors.
• Translate business strategy into pragmatic action plans.
• Review and draft operation related procedures.
• Conduct technical training to inspection team.
• Perform technical audit and HSE leadership visits in the branch locations.
• Ensure satisfactory closure of operations and follow through related corrective actions.
• Monitor the market for the development of new technologies and trends.
• Assist Credit Controller for payment recovery from clients.

• University degree.
• 5-10 years of experience within the industry in operations.
• Strong technical knowledge and experience in OGC field and in using management methods and tools.
• Familiar with the best inspections practices.
• A strong leader who can coordinate and motivate a team towards a common goal.
• Able to realize business opportunities in alignment with the business strategy.
• Able to work independently and multitask.
• Able to interact with all levels of management, suppliers and clients.
• Sound communication, coordination, negotiation and interpersonal skills.
• Can act quickly and decisively; able to make tough calls.