Operations Manager, Fulfilment Center Operations

At Amazon, we pioneer.
We also treat every day just like it’s day one. And we never sit still while we do it. Are you up for creating solutions and solving tomorrow’s problems today?
Then we have the opportunity for you!
We’re seeking an experienced Operations Manager to join our Customer Fulfillment team. You’ll operate out of one of our dynamic Fulfillment Centers: these sit at the heart of Amazon’s world-class, rapidly growing business. They’re where we manage our fast-moving inventory; they’re also where we developed our smart, industry-leading workflows.
As an Operations Manager, you’ll deliver inspiring, supportive leadership for the teams you manage. But at the same time, you don’t shy away from rolling up your sleeves and getting involved whenever necessary.
You’ll be directly responsible for managing a team of Area Managers and their direct reports; meanwhile, you will report to the Senior Operations Manager of your Fulfillment Center. The quality of your leadership is key to success in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.
Another key aspect of your role will be to lead on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you manage. The ideas, innovation, and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Key Job Responsibilities

Your role will be pivotal in the overall management, control, organization, and direction of either Outbound or Inbound operational areas of your Fulfillment Center. Your responsibilities will include, among others:

1. Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site.
2. Become a subject matter expert on specific, larger-scale processes and activities within a Fulfillment Center.
3. In your inventory control and systems environment, you’ll manage timely data collection, updating operations metrics on an hourly basis.
4. You’ll aim to achieve productivity targets, reduce cost per unit, eliminate errors, and ensure an excellent customer experience.
5. Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules, and performance levels.
6. Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.
7. You will be in an operational environment requiring working within a shift pattern.

Minimum Requirements

1. 3+ years of performance metrics, process improvement, or lean techniques experience.
2. Bachelor's degree or equivalent.
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
4. 5+ years of experience.
5. Solid understanding/background from Fulfillment Center operations.
6. Bachelor's degree in management, business administration, economics, engineering, or marketing.
7. Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.