Operations Manager - Fishing and Re-entry

The Operations Manager (Fishing and Re-entry) is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business development and various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.

Responsibilities :

• Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA.
• Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers.
• Ensure the organization is optimally suited to deliver the best job execution with outstanding Service Quality and systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards.
• Foster and lead continuous improvement initiatives to ensure that the internal processes within the organization meet the needs of the business.
• Conduct regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction.
• Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures.
• Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery.
• Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing).
• Drive forward change initiatives which enhance business performance.
• Partner with sales in identifying and pursuing new business opportunities within the area.
• Oversee the creation of Delivery Tickets and ensure all End of Well (Job) data is recorded, reviewed and approved.
• Review and approve the final job summary in Weatherford Performance Tracking System; maintain strict adherence to Weatherford's Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable).
• Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals.
• Facilitate strong internal collaboration between Sales, Service Quality, and Operations and build relationships with the Shared Services functions.
• Maintain effective communications with all key stakeholders, both internal and, where appropriate, external.
• Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports.
• Leverage market intelligence and liaise with account managers, operations, technical sales and global product line leaders to accurately forecast activity trends and maximize financial results (including profit and loss, fixed assets, inventory, capital expenditures and receivables).
• Manage field personnel by communicating work scope and job deliverables, delegating responsibilities, and ensuring correct procedures are executed for the work scope.
• Lead the way on people management to drive a motivated, disciplined and productive workforce. This includes effective staff leadership, performance management by setting objectives and driving appraisals and communication.
• Demonstrate leadership, ethical behaviour and adherence to Weatherford standards at all times.
• Facilitate safety meetings, oversee Job Hazard Analysis updates, evaluate near misses and perform Root Cause Analysis for all incidents; investigate accordingly and provide corrective actions.
• Demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises.
• Be familiar with the Company's Quality policies and take an active role in the compliance and improvement of Weatherford's Management System.
• Maintain service quality as immediate priorities when working across all areas of the business and continually seek areas for improvement.

Skills :

• Good understanding of Engineering, Service Quality and Sales.
• Comprehensive understanding of customer requirements and market conditions.
• Comprehensive understanding of the Product Line and technical job planning requirements.
• Ability to work in high pressure situations, balancing both client and business expectations.
• Ability to manage, develop and coach teams across organizational boundaries.
• Demonstrated ability to work in a global matrix organization.
• Excellent leadership, strong interpersonal, negotiating, influencing and planning skills.
• Strong organizational and effective communication skills.
• Strategic thinking skills and problem-solving capabilities.

Qualifications :

• Bachelor of Engineering Degree required.
• 7+ Years of relevant work experience at an operations managerial level.
• Experience in the execution of day-to-day operations and product-related projects.