Operations Manager

Function

Operations Manager

Reports to

Senior Operations & Maintenance Manager (SCM)

Direct Reports

Process Engineer, BHS Operation Technical Support, BHS Operations Technician HLC/PLC.

Job Purpose Statement

• General management of service contract and operational activity: Personnel, Operations, Quality, and maintain operations KPIs as specified in the contract.
• Contact person towards the client for all operational and technical issues.
• Development and further professionalization of the site-based service team.

Scope

• Management for the baggage handling system and client relationship management, as specified in the contract.
• Building and maintaining relationships with key decision makers.
• Direct streamlined communication with the client to ensure maximum synergy between different operations functions of the airport facility and the automated baggage handling system.
• Having direct contact with client management to create prospects.

Qualifications and Abilities

• Higher level technical/business education (Master/Bachelor’s degree).
• Electrical and mechanical knowledge (high technical education).
• Experience in management/team leader function.
• Team builder and motivator.
• Excellent interpersonal and communication skills (in English and Arabic).
• Proper communication capabilities.
• Site representative of Vanderlande Industries and client focal point of contact.
• More than 8 years (international) service management experience.
• Background in automated handling systems, goods industry, and/or system integration businesses.
• Strong customer focus and services-oriented mindset.
• Residing locally or willing to relocate to Dammam (KSA).
• Business functions focused and entrepreneurship mindset.

Responsibilities

• Customer service contract – personnel, operations, quality, and finance.
• Final responsibility for performance of operations on site specific.
• Budget controller for site business-related functions.
• Client focal point of contact and site representative of Vanderlande Industries.
• Manage the operations crew.
• Identifying, locating, and assessing improvement opportunities.
• Coordinate with stakeholders at the airport.

List of Key Activities

• Prepare and implement service contract.
• Management of site base team and service contract: staff, operations, quality.
• Problem solving and troubleshooting.
• Continuous improvement of system performance.
• Frequent management meetings with the client.
• Communication with the client and relationship management.
• Coordinating with the client and airport stakeholders.
• Cost control and warranty management.
• Coordination and focal point of contact with subcontractors.
• Control and improve operation processes.
• Coordination during big incidents.
• Prepare weekly and monthly reports concerning problems and incidents.
• Responsible for health, safety, and environment on site.

Work Pattern

Day Time

Differentiator

• Manages group, performing a variety of multidisciplinary activities.
• Methodical development of new ways of working, new tooling and competencies of the department and the site team.
• Tuning of interdepartmental processes is decisive: thinking outside of the box.
• Realization and implementation of process improvements.