Operations Manager

Our client is seeking an experienced Operations Manager to oversee and optimize the performance of our team of technicians across the country. The successful candidate will be responsible for managing operations, monitoring performance, and ensuring the highest standards of service quality and customer satisfaction.

Key Responsibilities

1. Manage the operations of approximately 30 technicians, ensuring efficient and timely execution of tasks.
2. Monitor and follow up on technicians' tasks to ensure completion and quality.
3. Track and assess the performance of technicians, providing regular feedback and guidance.
4. Evaluate technicians' technical skills and provide recommendations for improvement.
5. Organize and provide ongoing training to ensure technicians stay updated with the latest technologies and best practices.
6. Efficiently allocate resources and equipment to support smooth operations.
7. Enforce safety protocols and compliance with industry standards.
8. Handle client inquiries related to installation and maintenance, ensuring excellent customer service.
9. Maintain inventory levels and ensure necessary equipment and tools are available.
10. Address and resolve technical issues or operational challenges promptly.
11. Develop and track key performance indicators (KPIs) to measure efficiency and effectiveness.
12. Implement incentive programs to recognize and reward high-performing technicians.
13. Foster a collaborative and supportive team environment through team-building activities.
14. Promote a culture of continuous improvement by reviewing processes and implementing best practices.
15. Focus on strategies to enhance overall team performance, including regular evaluations and development plans.

Qualifications

1. 5+ years of relevant experience.
2. Bachelor's degree in Automotive Engineering, Mechanical Engineering, Logistics and Supply Chain Management, Transportation Management, Operations Management, or a related field.
3. Proven experience in managing installation and maintenance operations, preferably in the fleet management industry.
4. Strong technical skills and knowledge of telematics and tracking systems.
5. Excellent leadership and team management abilities.
6. Strong problem-solving and decision-making skills.
7. Effective communication and interpersonal skills.
8. Ability to work under pressure and handle multiple tasks simultaneously.