Operations Manager

On behalf of our client, we are looking for an Operations Manager.

Job Summary

To oversee the day-to-day operations of Company stores, in order to meet the customer service quality standards, under the supervision of the Operations Executive Director.

Responsibilities

Sales & Profit Management

• Work with the Operations Consultants to develop each store’s annual budget and sales targets to ensure they align with Company overall goals and targets.
• Analyze and evaluate weekly and monthly P/L statements information to determine alternative courses of action as required in order to translate Company financial goals into individual cafe plans. Monitor and maintain all cost control centers for all cafés.

Cafe Operations Management

• Working side by side with Operation Consultant to ensure an efficient number of labors in each store to run the cafes within full capacity.
• Ensure the cleanliness and maintenance of equipment and facilities through the development and implementation of a preventative maintenance program, and regular visits to the stores.
• Ensure local health and safety codes, as well as cafes safety and security policies are met.
• Ensure the delivery of high-quality food and guest experiences that exceed expectations.
• Plan, identify, communicate and delegate key responsibilities and practices to the store management team to ensure smooth flow of operations within their area.

Reporting and Control

• Generate regular operational reports to maintain control of all operations areas.

People Management

• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Operation Department.
• Plan, manage and review individual performance and provide regular feedback, developing opportunities and coaching, taking prompt action where necessary.
• Ensure Operations Department complies with organization policies and processes, practices and systems, and maintain organization high standard of work and work ethic.
• Participate in the identification and recruitment of key talent for Operations.

Requirements

• Language Skills: Fluent in Arabic and English (written and spoken).
• 15 years of related experience in cafe operations.
• Bachelor’s Degree in Business Administration.