Operations Manager

Responsibilities:

1. Oversee the operations departments of the hotel, including front desk, housekeeping, food and beverage, maintenance, and guest services.
2. Ensure all departments are functioning efficiently and effectively.
3. Implement and monitor operational policies and procedures to maintain high standards of service and guest satisfaction.
4. Lead, mentor, and develop operation department heads and their teams.
5. Conduct regular performance reviews and provide feedback to enhance employee performance.
6. Foster a positive and collaborative work environment.
7. Ensure exceptional guest experiences by maintaining high standards of service and addressing any guest concerns promptly and effectively.
8. Monitor guest feedback and implement improvements to enhance guest satisfaction.
9. Oversee budgeting, forecasting, and financial planning for the operational departments.
10. Monitor and control operational expenses to maximize profitability.
11. Analyze financial reports and implement strategies for revenue growth.
12. Collaborate with the Hotel manager and executive team to develop and implement strategic plans for the hotel.
13. Identify and implement opportunities for operational improvements and innovations.
14. Ensure all operations comply with local, state, and federal regulations.
15. Implement and monitor health and safety protocols to ensure the well-being of guests and staff.
16. Ensure the hotel adheres to industry standards and best practices.
17. Build and maintain relationships with key stakeholders, including guests, staff, suppliers, and partners.
18. Represent the hotel at industry events and networking opportunities.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Proficiency in financial management and budgeting.
• Knowledge of hotel management software and systems.
• Customer Focus: Passionate about providing exceptional guest experiences.
• Leadership: Ability to inspire and motivate a diverse team.
• Operational Excellence: Keen eye for detail and commitment to maintaining high standards.
• Financial Acumen: Strong understanding of financial principles and the ability to manage budgets effectively.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment.

The role requires flexibility in working hours, including weekends and holidays, to accommodate the needs of the hotel.

The position is based in Makkah, Saudi Arabia.