Operations Lead/ Mgr

About Noon

At Noon, we believe in Student First in everything we do. That’s why we’ve built a global social learning platform that radically changes the way people learn, with the aim of positively impacting millions of students across the globe and bringing education to everyone.

Our open platform is loved by 10+ million students across 8 countries and is growing all the time – our aim is to radically transform the lives of 50+ million learners by 2023! Our students use Noon every day to engage with live interactive classes and gamified peer learning features, study with celebrity teachers, and compete and socialise with their friends.

We are a distributed company with a collaborative culture. We come from a diverse set of backgrounds and countries, enabling us to work at a global scale whilst bringing local impact by being a part of the communities we serve. As a fast-paced, innovative scaling business, our ability to learn at speed is powered by our obsession with our “student-first” culture that ultimately defines what we do and why we do it. Our principles: Student first, Never Deprive a Learner, Be Better Everyday, Be original, Own It & Be Bold. These values got us to where we are today, and they’re a big part of what we’re looking for in you.

What you will do

This position will serve as the go-to-market strategic point of contact in the country. Own the customer growth numbers and work closely across marketing, sales, operations, and customer success teams to execute and achieve growth goals.

Along with:

1. Making sure that students find the best quality teachers and content.
2. Acquiring and scaling high-quality teachers.
3. Supporting the growth team in launching new courses or acquiring new student communities.
4. Ensuring students find the most relevant and highest-quality teachers and live sessions at the right time.
5. Partnering with cross-functional teams including Product, Engineering, Finance, and Growth teams to design and build tools supporting our operations infrastructure.
6. Designing and launching new courses based on students’ needs and test prep components.

You will be asked to

1. Work with teams on locally launching any new curriculum and student segment.
2. Develop and maintain the organizational culture in alignment with the Noon Academy values.
3. Develop and prepare periodic strategic plans in line with the overall strategy and vision of Noon Academy.
4. Have a strong analytical and strategic mind and a broad knowledge of the business.
5. Identify, recruit, motivate, and retain top-quality employees.
6. Identify and address problems and opportunities for the operations.
7. Find ways to increase the quality of customer service and operations.
8. Ensure all operations are carried on in an appropriate, cost-effective way.
9. Perform quality controls and monitor production KPIs.
10. Manage budgets and forecasts.
11. Automate day-to-day operations tasks.
12. Track the performance daily based on the company OKRs.
13. Look for how students should learn and identify their motives.
14. Analyze student feedback and come up with new solutions.
15. Build strong relationships with teachers.
16. Measure student and teacher satisfaction.

Requirements

1. Bachelor's degree in business administration, finance, or a related field.
2. Maximum of 3 years of experience in project management, operations, or business analysis.
3. Proficient in Excel.
4. Ability to take initiative in a constantly changing work environment.
5. Strong communication and organizational skills, ability to work with remote teams.
6. Understanding of financial management.
7. Fluent in English (speaking and writing).
8. Hard worker with flexibility.
9. Provide inspired leadership for the organization.
10. Make important policy, planning, and strategy decisions.
11. Develop, implement, and review operational policies and procedures.
12. Experience creating and optimizing processes.
13. Oversee budgeting, reporting, planning, and auditing.
14. Work with senior stakeholders.
15. Work with directors and heads of departments to determine values and mission, and plan for short and long-term goals.
16. Identify and address problems and opportunities for the operations.
17. Find ways to increase the quality of customer service and operations.
18. Manage budgets and forecasts.
19. Ensure all operations are carried on in an appropriate, cost-effective way.
20. Improve operational processes and best practices.
21. Perform quality controls and monitor production KPIs.
22. Design process and operating model based on the analysis.
23. Develop cases for automating operations.
24. Open-minded and able to face multiple competing challenges.
25. Data analysis skills.
26. Develop the team’s skills.

About the Benefits

You will be joining the world's first social learning platform where you can have a real impact in a smart, low-ego, multi-cultural team. We provide an environment where you can develop your skills and deliver meaningful work that matters. You’ll be able to enjoy a competitive salary as well as a full spectrum of generous perks and rewards:

• 21 days annual leave.
• Full premium medical coverage including family dependants.
• A well-stocked fridge with plenty of snacks (some healthy, some not so healthy).
• Regular social activities, including team outings in line with Covid-19 guidelines.

Why work at Noon?

• The opportunity to work within an innovative startup in its initial stages and help shape our success globally.
• Work with a team who believes in STUDENT FIRST; you will have an opportunity to build the first (BE ORIGINAL) Open Social Learning Platform that can impact millions of students across the globe.
• A working environment where you can look at things differently, challenge, and offer solutions, and that also offers you the freedom to commit ‘n’ number of first-time mistakes – NEVER DEPRIVE A LEARNER.
• Complete ownership and responsibility for the success of your autonomous team across all scopes of work – OWN IT and BE BOLD.
• An opportunity to work with a bunch of young, smart, driven, and dynamic people who are committed to going BEYOND SELF and solving business challenges.
• Work closely with the leadership team who live by the value of BE BETTER EVERYDAY to help grow an amazing organization.
• Help us to build the future of education!

About Diversity & Inclusion

At Noon, we respect and value differences. We know that when people from different backgrounds and with different points of view work together, we create the most value – for our clients, our people, and society. We’re so lucky to live in a society where differences are celebrated, so we’d expect nothing less from our teams. That means whatever your race, religion, sexual orientation, or gender, this is a place to feel at home, express yourself freely, and make your mark. Noon is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of age, disability, gender identity, marital status, race, color, ethnicity, religion, sex, national origin, or sexual orientation. We aim to be truly representative of the world and for each and every employee to feel respected.