Operations Lead

Job ID: 14258

Sector:

Tourism

Location: NEOM, Saudi Arabia

OVERVIEW

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

The Operations Lead will support NEOM Tourism Operations Management in the development and delivery of tourism experiences across NEOM. The role will support the implementation and monitoring of the Safety Management System, training programs and contract management and procurement requirements for the Operations Division of the Destination Development team.

REQUIREMENTS SUMMARY

• Strong knowledge and understanding of health and safety
• Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
• High attention to details to ensure the processes are optimized.
• Ability to build and sustain strong relationships with internal and external stakeholders.
• Competence in negotiating with stakeholders to achieve mutually beneficial outcomes.
• Flexibility to adjust engagement strategies based on changing circumstances or feedback.
• Uphold ethical standards in all stakeholder interactions and communications.

ROLE COMPETENCIES & ACTIVITIES

The Operations Lead responsibilities will include, but not be limited to:

• Manage the day-to-day requirements for NEOM Tourism’s Safety Management Systems (SMS)
• Manage the NEOM Tourism DMC framework agreement
• Manage the delivery of the NEOM Tourism safety training framework contract.
• Manage the delivery of NEOM Tourism health and safety framework contract.
• Manage NEOM Tourism Operations procurement requirements
• Manage the Risk management process for NEOM trails project
• Manage NEOM Tourism hiking trails activations.
• Training Manager for NEOM Tourism Departments organic training needs
• Development and implementation of NEOM Tourism risk management documentation
• Implementation of Dynamic Quality Management System (DQMS)

EXPERIENCE & QUALIFICATIONS

• 5+ years of professional health & safety and risk management experience
• Training management experience
• Logistics Management experience
• Ultra luxury/VIP customer experience
• Strong communication skills (verbal and written)
• Experience in Tourism DMC operation or VIP services
• Knowledge of SAP/Ariba
• Member of internationally recognized institution for health & safety
• Project management experience in a fast-paced high-risk industry
• Training instructor or training qualification

Qualifications

• Bachelor’s degree in relevant field
• ISO certification/ accreditation experience
• First aid qualification
• Operation management qualification
• Logistic and management qualification

NEOM is committed to attracting and retaining the highest caliber of employees to support NEOM’s vision, mission and strategy. NEOM sources the best candidates based on fit for the role and searches local and global markets to identify talent.

NEOM is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to gender, disability, age, or any other form of discrimination/other characteristic protected by applicable local laws, regulations and ordinances.

As part of our recruitment process, NEOM will undertake reference checks to confirm suitability for the role. All offers of employment are subject to references, evidence of all qualifications and awards, and other background checks being satisfactorily completed. Additionally, all offers are subject to the candidate being able to successfully obtain a work visa to enter and work in the Kingdom of Saudi Arabia.

This job description is not an exhaustive list of duties and responsibilities. The employee may be required to perform additional job-related tasks and duties as assigned. To meet NEOM’s objectives and business needs, the work location is subject to change. Non office-based roles involve outdoor activities. Candidates should be prepared to work outdoors and on construction sites as part of their job responsibilities.

NEOM uses artificial intelligence as part of its recruitment process to assist and enhance efficiency. However, all final hiring decisions are made by human recruiters, ensuring that NEOM’s employment process remains fair and transparent.

The actions of our team should always support the NEOM Values

Learn more about NEOM’s Values