Operations Analyst

Date: Apr 13, 2025

Location:

Riyadh, SA

Company: MDS-CS Managed Services

Req ID: 1703

Job Title
Operations Analyst
Job Scope
The Operations Analyst is accountable for reviewing a company's policies, procedures and functions to find areas of improvement. S/he is involved in reviewing company data, builds reports based on these findings and recommends programs to improve the company's performance metrics.

Main Duties And Responsibilities

1. Collect and organize information from various sources
2. Conduct interviews with all stakeholders and review processes
3. Identify and solve problems in various fields or specialized areas
4. Examine the data to figure out what is important to the problem and which methods are best to analyze it
5. Use statistical methods to analyze information and develop solutions to business problems
6. Advise managers on findings and the various courses taken to address the problem
7. Write memos and reports for managers to look over the findings and recommendations
8. Ensure stability of the platforms by running proactive Health Checks
9. Handle technical issues end to end towards closure & take CTS support if additional support is required
10. Troubleshoot any technical issues raised by different team
11. Verify traffic trends are in line with normal trends else raise concern with other network teams
12. DRDL Signature Bundle Update to maintain services classification accuracy and to recognize new apps traffic added in Signature bundle
13. Enabling of custom reports based on requirement
14. Interact with signature team for any new requests and providing required captures for developing signatures
15. Analyze and creation of Statistics Report (Weekly, Monthly & Ad hoc Reports)
16. FTTH E2E Mapping data updates on system to maintain location & devices level report accuracy
17. Enabling/Disabling shaping/throttling based on requirement during congestion, Blocking specific app traffic as per the requirement
18. Responsible for day-to-day coordination, supervision and updating the DPI
19. Analyze the DPI capacities and operational reports
20. Participate in evaluating Activates new expansion and Integration
21. Responsible for management of design documentation and procedures
22. Handling Packet Brocker & URL Filtering Health Check
23. Handling Packet Brocker & URL Filtering Setup and requirements (As operation and any new integration or abnormality)

Position Requirements

1. Basic skills evaluation and making training objective for individual
2. Technical training, Including theoretical training and practicing, combining theory with practice
3. Give guidance and advice to the CUSTOMER O&M staff on O&M activities
4. Case study, comment and analysis

Education
Bachelor's degree in electrical or mechanical engineering.

Experience
At least 3 years of relevant experience.