Operation Supervisor (Heavy Equipment Rental)

JOB TITLE: Operation Supervisor (Heavy Equipment Rental)

JOB TYPE: Full-time

LOCATION: Dammam

SUPERVISOR/MANAGER: Operations Manager

Main Duties/Responsibilities

1. Oversee the daily operations of the heavy equipment rental business, ensuring efficient and effective management of the fleet.
2. Develop and implement operational strategies and procedures to optimize equipment utilization, maintenance, and logistics.
3. Manage a team of equipment operators, drivers, and technicians, including scheduling, task assignment, and performance monitoring.
4. Coordinate the timely and accurate delivery, setup, and pickup of rental equipment at customer job sites.
5. Liaise with customers to address any issues or concerns related to equipment rentals.
6. Monitor equipment condition, maintenance schedules, and repair activities to maintain the fleet in optimal working order.
7. Identify opportunities for process improvements, cost savings, and operational efficiency, and implement appropriate measures.
8. Ensure compliance with all relevant safety regulations, industry standards, and company policies.
9. Maintain detailed records of equipment usage, maintenance, and customer interactions.
10. Collaborate with the sales and customer service teams to provide input on equipment availability, specifications, and pricing.
11. Assist in the development of preventive maintenance plans and oversee the implementation of scheduled service and repairs.
12. Troubleshoot and resolve any operational issues or customer complaints in a timely and effective manner.
13. Provide regular performance reports and metrics to the Operations Manager and other stakeholders.
14. Participate in the development and execution of the overall business strategy for the heavy equipment rental division.
15. Continuously seek opportunities to enhance the customer experience and explore new revenue streams.
16. Oversee the day-to-day operations of the heavy equipment rental business and in-house workshop.
17. Manage and coordinate the activities of the workshop technicians, rental coordinators, and logistics personnel.
18. Ensure efficient and timely delivery and return of rental equipment to customers.
19. Develop and implement effective maintenance and repair schedules for the rental fleet.
20. Monitor inventory levels and work with the procurement team to replenish stock as needed.
21. Analyze operational data and provide recommendations to improve processes and productivity.
22. Ensure compliance with all relevant safety, environmental, and regulatory requirements.
23. Assist in the development and implementation of operational policies and procedures.
24. Provide training and guidance to the team to enhance their skills and knowledge.
25. Collaborate with other departments, such as sales and finance, to optimize overall business performance.

Qualifications

SKILLS & EXPERIENCE

1. Bachelor's degree in Logistics, Operations Management, or a related field.
2. Valid heavy equipment operator's license or certification.

Experience

1. Minimum 5 years of experience in a supervisory or managerial role within the heavy equipment rental or related industry.
2. Proven track record of managing a fleet of heavy equipment, including scheduling, maintenance, and logistics.
3. Familiarity with industry regulations, safety standards, and best practices in heavy equipment operations.

Soft Skills

1. Strong leadership and team management skills to motivate and coordinate a diverse team of operators and technicians.
2. Excellent problem-solving and decision-making abilities to handle operational challenges and customer requests.
3. Effective communication and interpersonal skills to liaise with customers, suppliers, and cross-functional teams.
4. Analytical and data-driven approach to identify and implement operational improvements.
5. Adaptability and flexibility to respond to changing market conditions and customer demands.

Technical Skills

1. Proficient in the use of equipment management software, fleet tracking systems, and other relevant technologies.
2. Thorough understanding of heavy equipment specifications, capabilities, and maintenance requirements.
3. Familiarity with logistics and supply chain management principles.
4. Ability to read and interpret technical manuals, drawings, and equipment specifications.