Operation Manager

Responsibilities:

1. Ensure ground operations function smoothly and in a cost-effective way.
2. Manage and streamline end-to-end cold chain logistics operations while ensuring compliance with industry standards.
3. Handle the transportation of temperature-sensitive shipments, including pharmaceuticals and healthcare products.
4. Utilize and oversee tools and equipment specific to cold chain logistics to maintain optimal temperature and quality.
5. Implement protocols for time- and temperature-sensitive shipments.
6. Supervise operational teams to meet efficiency and performance benchmarks.
7. Build and nurture client relationships to ensure exceptional customer service.
8. Improve operational management systems, processes, and best practices.
9. Help the organization’s processes remain legally compliant.
10. Formulate strategic and operational objectives.
11. Examine financial data and use them to improve profitability.
12. Manage budgets and forecasts.
13. Perform quality controls and monitor KPIs.
14. Recruit, train, and supervise staff.
15. Manage service levels, claims, and truck management.
16. Manage & record temperature data using Dataloggers & ensure conditioning, sufficient gel ice, and dry ice wherever necessary for temperature-intact transportation of bio samples.
17. Ensure the health and safety of the team, assets, and shipments.

Desired Candidate Profile:

Education: Bachelor Degree in Logistics / Supply Chain Management, Industrial Engineering, or related field.

Experience: 5 Years or more in a similar position.

Certification: 5S, Six Sigma, or Kaizen, Finance for Non-Finance—considered as additional qualifications.