Officer - IT Support

Job Objective

Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

Job Duties

Collective Responsibilities:

1. Comply with Six Flags Qiddiya's code of conduct and ethics
2. Promote Six Flags Qiddiya's vision, mission, and values while modeling desired behaviors
3. Spread and promote the Six Flags Qiddiya culture
4. Commit to Six Flags Qiddiya's rules and regulations
5. Perform tasks directed toward achieving organizational goals

Job-Specific Responsibilities:

1. Provide IT support and services to all staff across the theme park, water park, and administrative offices
2. Deploy IT equipment and software as per standards across the complex
3. Respond promptly and provide timely updates for all support and service requests
4. Troubleshoot system, network, and hardware/software issues
5. Accurately record and action all incidents and requests in line with SLA
6. Manage daily support issues on-site and escalate to appropriate channels when needed

Additional Job Specifications:

1. Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours
2. Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness
3. Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya

Requirements

Education:

1. Bachelor or Diploma degree in Information Technology or a relevant field

Experience:

1. Fresh IT graduates or up to 2 years of experience in a similar IT Support role
2. Experience in IT Operations in hospitality or a theme park (preferred)

Skills:

1. Technical Skills: Windows, IT networks, POS systems, Office 365
2. Languages: Proficiency in English

Core Competencies:

1. Problem Solving
2. Client/Customer Focus
3. Teamwork
4. Communication
5. Adaptability
6. Values and Ethics