Office Services Operations Lead

Job ID: 14311

Sector:

NEOM Operations

Location: NEOM, Saudi Arabia

OVERVIEW

NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.

As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.

As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.

Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!

ROLE OVERVIEW

The Office Services Operations Lead will manage and oversee the planning, allocation, movement, logistics and audit of office services operations. The role will require a high level of interpersonal skills, diplomacy and a culturally appropriate attitude that perfectly embodies the NEOM mindset of diversity.

REQUIREMENTS SUMMARY

• Experience with process management and process improvement methodologies.
• Experience in process mapping and process modelling tools.
• Knowledge of data analysis and reporting tools.
• Capability to identify inefficiencies and areas of improvement in existing processes.
• Excellent communication and interpersonal skills, with the ability to engage effectively with a wide range of stakeholders.
• High attention to details to ensure the processes are optimized.
• Ability to build and sustain strong relationships with internal and external stakeholders.
• Competence in negotiating with stakeholders to achieve mutually beneficial outcomes.
• Flexibility to adjust engagement strategies based on changing circumstances or feedback.
• Ability to lead and influence others to achieve desired outcomes.
• Uphold ethical standards in all stakeholder interactions and communications.

ROLE COMPETENCIES & ACTIVITIES

• Ensure all office operations are carried on in an appropriate and cost-effective way.
• Forecast of office space requirements based on supply and demand.
• Manages workplace allocation process, internal movements, and logistics.
• Manages and tracks all office services audits and action items.
• Maintain communication with all end users to enhance customer satisfaction.
• Improve operational management systems, processes, and best practices.
• Manages warehouse, material, and plan inventory.
• Monitor all maintenance tickets and coordinate with maintenance teams.
• Ability to innovate and promote bold ideas.

CULTURE AND VALUES

• Embrace NEOM’s culture and Values Learn more
• Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
• Maintain fair, ethical and professional work practices in accordance with NEOM’s Values and Code of Conduct.

EXPERIENCE & QUALIFICATIONS

Knowledge, Skills and Experience

• 5+ years of experience in office services operations.
• Good planning skills.
• Utilization of MS Office package.
• Analyzing data and generating outputs.
• Effective Communicator – ability to represent confidently and negotiate complex issues.
• Leadership – able to function with no supervision.
• Relationship Management – fosters rapport, trust and confidence with stakeholders, subject matter experts, and external vendors at all levels.
• Fluent in English language.

Qualifications

• Bachelor’s Degree in business administration or relevant.
• Qualifications in Management.
• Security Industry qualifications.

NEOM is committed to attracting and retaining the highest caliber of employees to support NEOM’s vision, mission and strategy. NEOM sources the best candidates based on fit for the role and searches local and global markets to identify talent.

NEOM is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to gender, disability, age, or any other form of discrimination/other characteristic protected by applicable local laws, regulations and ordinances.

As part of our recruitment process, NEOM will undertake reference checks to confirm suitability for the role. All offers of employment are subject to references, evidence of all qualifications and awards, and other background checks being satisfactorily completed. Additionally, all offers are subject to the candidate being able to successfully obtain a work visa to enter and work in the Kingdom of Saudi Arabia.

This job description is not an exhaustive list of duties and responsibilities. The employee may be required to perform additional job-related tasks and duties as assigned. To meet NEOM’s objectives and business needs, the work location is subject to change. Non office-based roles involve outdoor activities. Candidates should be prepared to work outdoors and on construction sites as part of their job responsibilities.

NEOM uses artificial intelligence as part of its recruitment process to assist and enhance efficiency. However, all final hiring decisions are made by human recruiters, ensuring that NEOM’s employment process remains fair and transparent.

The actions of our team should always support the NEOM Values

Learn more about NEOM’s Values