Manager- Site Reliability Engineering

Who Are We

Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple’s App Store and Google’s Play Store.

What sets Mrsool apart is its commitment to providing an unmatched “order anything from anywhere” experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are. Whether it’s a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally.

We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

The Job in a Nutshell

We are seeking an Engineering Manager to lead and grow a team of Site Reliability Engineers (SREs), ensuring platform stability and reliability while actively contributing to strategy, prioritization, and mission setting for the SRE team. This role involves collaborating closely with cross-functional leaders to build a strong foundation for our product offerings, optimizing infrastructure and processes, and supporting the development teams in deploying new features, all while fostering an inclusive environment that promotes trust and accountability across teams.

What You Will Do

1. Lead, grow, and support a diverse team of Site Reliability Engineers (SREs), fostering a positive and inclusive work environment.
2. Collaborate with cross-functional teams, including development, product, research, design, and data, to design and implement scalable infrastructure and automated deployment pipelines.
3. Provide hands-on technical leadership, ensuring cohesive product experiences and technical abstractions.
4. Develop and maintain monitoring, alerting systems, and troubleshoot production incidents to minimize downtime and improve system reliability.
5. Continuously optimize infrastructure and processes for scalability and efficiency, while staying up-to-date with advancements in site reliability engineering.
6. Support career growth and development of team members, fostering professional growth and enabling high-quality work.
7. Establish trust within and across teams by creating accountability and fostering a positive work environment.
8. Participate in on-call rotations, perform routine maintenance, and contribute to ongoing efforts to improve security posture and compliance with industry standards.

Important Note: This role is open to candidates based in KSA, with options for relocation or remote work arrangements.

Requirements

What Are We Looking For

1. A minimum of 2-3+ years of experience successfully managing high-output engineering teams.
2. Proven track record of building and shipping high-quality products, especially in ambiguous or innovative spaces.
3. Genuine desire to build an equitable culture of belonging and impact within the engineering organization.
4. Passion for fostering diversity and inclusion, promoting a collaborative and supportive team environment.
5. Unwavering commitment to improving engineering productivity, with experience scaling products and teams in high-growth environments.
6. Bachelor’s degree in Computer Engineering, Computer Science, or related field.
7. Proficiency in at least one programming language (Python, Ruby, Java, Go, etc.).
8. Experience with one or more automation and configuration management tools (Chef, Ansible, Puppet, Terraform, etc.).
9. Familiarity with monitoring and alerting tools (Prometheus, Grafana, Nagios, etc.).
10. Strong understanding of cloud infrastructure and related technologies (AWS, GCP, Azure, Kubernetes, Docker, etc.).
11. A strong grasp of computer science fundamentals when it comes to dealing with distributed systems and networks.

Benefits

What We Offer You

We foster an inclusive and diverse environment that values innovation and offers flexibility, whether you prefer remote, in-office, or hybrid work arrangements. Our compensation packages are competitive, featuring potential share options. We are committed to your personal growth, providing regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment. You'll benefit from autonomy, mentorship, and ambitious goals that pave the way for both your success and the company's growth.