Maintenance Technician

Certified as a Top Employer for UAE, Qatar, KSA, and Oman, KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase through a direct presence in 7 regions to complement our growth plans. We are looking for Maintenance Technicians with a service mindset to provide professional service to our customers. In this role, you will be at the core of KONE - an everyday hero who makes people's lives easier. You will ensure quality service, improve equipment safety and performance, and promote regular and proactive on-site communication to the customer and the people using the equipment. As a maintenance technician, you will be performing regular maintenance checks and tasks and attending call-outs.

Responsibilities

1. Customer relationship management
   1. Responsible for customer satisfaction through quality of service and regular, proactive, and precise on-site communication (callout ETA, job performed, etc).
   2. Responsible for accurate and real-time back reporting of work performed (at the equipment level).
   3. Accountable for equipment safety and performance.
   4. Accountable for identifying site risks and communicating them to his supervisor.
   5. Accountable to take immediate action on-site in case of high-risk identification and to apply the escalation procedure.
   6. Accountable for identifying “unplanned” service repairs based on the equipment needs.
2. Service operations
   1. Accountable for the end-users and the site safety.
   2. Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions.
   3. Accountable for the execution of the service visits (planned maintenance, callouts, and service repairs), respecting the schedule and time limit (callout), the quality standards, the time allocation, and the processes.
   4. Accountable for raising sales leads to his supervisor.
   5. Accountable for exact and timely back reporting of the work done according to the process.
   6. Responsible for submitting timesheets based on the execution.
   7. Responsible for keeping the service tooling, van, instruments, etc., safe, maintained, and in good condition.
   8. Responsible for regular updates of his supervisor on all relevant information.

Requirements

1. ITI / Vocational Certificate course / Diploma Engineering in Electrical / Electronics / Automation streams or equivalent.
2. Good verbal and written English communication skills.
3. Candidates with basic IT skills will be given a preference.
4. Candidates with basic digital foundation skills will be the right candidate for this position.
5. Minimum 5 years of solid Preventive Maintenance and Troubleshooting experience with a reputed elevator company is a must.
6. Having a valid GCC driving license is an added advantage.
7. Only candidates meeting the above requirements should apply for this position.