Learning & Development Officer

Learning & Development Officer

Job Description

We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees. As a Learning & Development Officer, you are responsible for assisting the Learning & Development Leader in managing the hotel’s training function to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

1. Analyse colleague development needs in the hotel
2. Develop annual hotel colleague development plans and prepare monthly reports
3. Develop and maintain the hotel’s colleague development library and co-ordinate acquisitions
4. Consult with the Learning & Development Leader for the co-ordination of colleague development courses
5. Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook, and local guide and information on Human Resources services
6. Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
7. Oversee on-the-job training of new and existing colleagues
8. Oversee re-development of colleagues

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint along with excellent communication and presentation skills.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all levels of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and possess the following additional competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Job Location: Dubai, UAE

Situated on Dubai’s prestigious Sheikh Zayed Road, in the heart of the city’s bustling business district and adjacent to the Financial Centre Metro Station, Towers Rotana offers comfort and convenience in a prime location. Major landmarks, districts, and attractions are just a short ride by metro, from the iconic Burj Khalifa and Dubai Mall in Downtown Dubai, to the Dubai World Trade Centre and Dubai International Airport.