Learning and Development Technology & Operations Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Saudi Arabia’s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.

Key Responsibilities:

• L&D Systems Support, Content Creation, and Learning Needs Analysis:
  Serve as the primary point of contact for the property’s Learning system, triaging requests and troubleshooting issues with Workday and LMS. Ensure team members are trained and supported in using these systems effectively. Conduct learning needs analysis to identify gaps and determine whether training or other operational solutions are the best fit. Develop and create engaging L&D content that aligns with identified learning needs and business objectives.
• System Maintenance, Administration, and L&D Content Development:
  Manage user accounts, including activation, deactivation, and system permissions. Regularly update learning records, align course completions, and support Learning Leads with resources and system maintenance. Create, update, and tailor L&D content to address identified learning gaps and support employee development. Ensure content is aligned with business priorities, adjusting based on feedback from learning needs analysis.
• Data, Reporting, and Content Evaluation:
  Ensure data integrity and generate reports on system usage, compliance with training standards, and employee engagement with the learning system. Evaluate the effectiveness of L&D content and interventions through data and feedback, adjusting content based on the results of learning needs assessments.

Key Skills and Competencies:

• Technical Expertise, Learning Needs Analysis, and Content Creation:
  Advanced proficiency in business tools, particularly Microsoft Excel, PowerPoint, Word, and Outlook. Familiarity with HR systems like Workday or similar HRIS platforms is highly desirable. Strong technical problem-solving skills with a focus on troubleshooting, configuration, and user support. Experience in conducting learning needs analysis, ensuring training and operational changes are fit-for-purpose.

• Project Management, System Rollouts, and L&D Content Development:
  Demonstrated experience in supporting system rollouts, including planning, implementing, and providing ongoing support. Ability to manage system-related projects, especially during new property openings or technology initiatives. Experience in developing L&D materials and programs that are informed by thorough learning needs analysis, ensuring they address identified gaps.

• Analytical & Data Integrity and Content Effectiveness:
  Strong attention to detail and a logical mindset, ensuring high levels of data integrity in the Learning Management System (LMS) and related HR systems. Experience in generating compliance and usage reports, ensuring alignment with business objectives and standards. Ability to assess learning needs and content effectiveness through data-driven insights, ensuring training solutions meet the business requirements.

Personal Characteristics:

• Proactive and Self-Motivated: The ideal candidate takes the initiative, identifying potential issues through learning needs analysis and proactively seeking solutions. Demonstrates creativity in content design and the ability to produce high-quality learning materials.
• Team-Oriented: A collaborative individual who works effectively with others, both in the L&D team and across the organisation. Collaborates to assess learning needs and develop content that supports business goals.
• Detail-Oriented: Ensures all data and system inputs are accurate and complete, understanding the importance of precision in learning and development technology. Maintains high standards in content creation and delivery based on identified learning needs.
• Resilient and Adaptable: Able to thrive in a dynamic, fast-paced environment, adapting quickly to changes and evolving technology needs. Responds flexibly to changing business needs, as identified through learning needs analysis.
• Guest-Focused: Demonstrates a service-oriented mindset, ensuring that both technical and non-technical users receive the necessary support to optimise their use of learning and development systems. Delivers content that enhances both employee and guest experiences, based on the results of learning needs assessments.

Communication & Collaboration:

• High-level verbal and written communication skills, with the ability to articulate technical details clearly to non-technical stakeholders.
• Ability to work cross-functionally with various teams, including global P&C functions, regional offices, and external technology providers.
• Collaborate with stakeholders to conduct learning needs assessments and design L&D content that meets identified requirements and business goals.

Travel Requirements:

• Willingness to travel on an ad-hoc basis to support new property openings and system rollouts within the region.

What to Expect:

• Competitive Net Salary in a Tax-Free Environment
• One room apartment provided at no cost in the hotel shared accommodation
• Transportation Allowance
• 30 days’ vacation
• 10 days Public Holidays per year
• Paid home leave tickets.
• Complimentary employee meals
• Medical Insurance
• Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/dry cleaning provided for work attire.
• Growth & Development opportunities
• Additional Family Benefits apply.