Learning & Development Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

The L&D Senior Associate will play a crucial role in supporting the design, execution, and management of learning and development initiatives across the PwC Middle East Firm, cross LoS. The position requires an individual with exceptional organizational skills, attention to detail, and the ability to collaborate effectively with multiple stakeholders.

Key Responsibilities

1. Learner Support
   • Manage learner communications, including sending out program details, reminders, and follow-ups.
   • Provide assistance to participants during training programs, resolving issues related to access, materials, or schedules.
   • Monitor learner progress and provide support for completing assessments or evaluations.
2. Training Coordination
   • Organize logistics for training events – virtual or face-to-face – including booking venues, managing vendor contracts, and preparing materials.
   • Oversee virtual and in-person session setups, ensuring all technical requirements are met.
   • Serve as the primary point of contact for external vendors and internal teams during events.
3. Data Management & Reporting
   • Maintain and update learner records within the Learning Management System (LMS).
   • Generate and analyze reports on training attendance, completion rates, and feedback.
   • Create dashboards to visualize training performance and provide actionable insights.
4. Training Evaluation
   • Collect and analyze feedback from training participants to assess program effectiveness.
   • Prepare evaluation summaries and identify areas for improvement.
   • Collaborate with the L&D team to implement changes based on feedback.
5. Administrative Support
   • Manage the L&D mailbox, addressing inquiries or redirecting them to the appropriate team members.
   • Prepare and update slide decks, ensuring compliance with branding guidelines.
   • Process vendor invoices and coordinate financial approvals.

Experience

• At least 2 years in an L&D role, with exposure to tasks such as event coordination, reporting, and learner support.
• Experience in coordinating L&D initiatives across multiple geographies.
• Proven track record of working in a dynamic, fast-paced environment.

Industry Exposure

• Experience in a large organization, ideally international, with over 1,000 employees.

Technical Skills

• Proficiency in LMS (e.g., Cornerstone), GenAI and data tools (e.g. Alteryx, Power BI).
• Experienced working with large data sets.
• Familiarity with virtual training platforms and tools.

Analytical Thinking

• Strong analytical skills to interpret data, evaluate feedback, and develop actionable insights for program improvements.

Communication Skills

• Excellent written and verbal communication skills to effectively manage learner interactions, collaborate with teams, and ensure clear delivery of information.

Collaboration

• Ability to work effectively with cross-functional teams and manage multiple stakeholders.

Organizational Skills

• Strong multitasking abilities and attention to detail.

Education

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 32 more}

Desired Languages

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

Tagged as: Internal Firm Services