Laundry Supervisor

Day-to-Day Activities of a Laundry Supervisor

• Supervising Laundry Staff:
  
  • Leading and mentoring the laundry team to ensure efficient and effective operations.
  • Conducting training sessions on laundry procedures, safety protocols, and equipment operation.
• Managing Laundry Operations:
  
  • Overseeing the washing, drying, and ironing of linens, towels, and uniforms.
  • Ensuring that all laundry items meet the hotel's cleanliness and quality standards.
• Inventory Management:
  
  • Monitoring and maintaining inventory levels of cleaning supplies, linens, and uniforms.
  • Conducting regular inventory checks and ordering supplies as needed.
• Quality Control:
  
  • Inspecting laundered items for damage or stains and ensuring they are properly cleaned and presented.
  • Implementing measures to minimize wastage and improve efficiency.
• Equipment Maintenance:
  
  • Ensuring that all laundry equipment is in good working condition.
  • Coordinating with the maintenance team for repairs and preventive maintenance.
• Handling Guest Requests and Complaints:
  
  • Addressing guest inquiries and complaints related to laundry services promptly and professionally.
  • Ensuring that special requests, such as express laundry services, are fulfilled.
• Administrative Tasks:
  
  • Maintaining accurate records of laundry activities, including usage of supplies and equipment maintenance.
  • Preparing reports on laundry operations and expenses for management review.
• Ensuring Compliance with Health and Safety Standards:
  
  • Implementing and maintaining health and safety standards within the laundry department.
  • Conducting regular safety training sessions for the laundry staff.

Skills and Qualities Needed

• Ability to lead and motivate a team to achieve high standards of cleanliness and efficiency.
• Attention to Detail:
  
  • Ensuring that all laundry items are impeccably clean and well-presented.
• Organizational Skills:
  
  • Managing multiple tasks and maintaining detailed records efficiently.
• Communication Skills:
  
  • Communicating effectively with staff, guests, and other departments.
• Problem-Solving Skills:
  
  • Addressing and resolving issues promptly and effectively.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration.

Two to three years prior tenure in a similar role.

International luxury hotel chain background.