Last Mile Manager

DESCRIPTION

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online.

Our Last Mile Manager is focused on building the world’s most Customer and Seller focused company, working closely with our delivery partners to provide the best in class customer experience.

We are looking for a highly motivated professional to be responsible for the planning, organization, and oversight of Last Mile operations and manage Value added services expansion in KSA.

Key job responsibilities:

1. The Last Mile Manager is responsible for building a Customer and Seller obsessed culture and will aid in long-range planning; design, development, and implementation of quality improvement initiatives targeted at service improvement; staff productivity; and Customer and Seller satisfaction.
2. The Last Mile Manager must manage both the Customer and delivery partner Experience through leadership and vision, daily operational management, and continuous process improvements.
3. He or she will have left strong successors behind them in their former companies and be focused on building a strong, sustainable organization at Amazon.com.
4. In addition, the right individual will have solid business judgment, ability to effectively communicate site goals, and drive a fast-paced organization to deliver results with a focused and pragmatic approach to the business.
5. The successful candidate will be a recognized role model for their people leadership and operations knowledge and application.
6. A strong record of employee and customer advocacy, people development and high judgment are critical for this role.

BASIC QUALIFICATIONS

1. 1+ years of employee and performance management experience.
2. Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
4. Speak, write, and read fluently in Arabic.
5. Speak, write, and read fluently in English.

PREFERRED QUALIFICATIONS

1. 1+ years of performance metrics, process improvement or lean techniques experience.