L1 Front Office Technician

Would you like to work for a rapidly growing international healthcare company? Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You have a great opportunity as an experienced professional from the medical device market to gain greater independence in your work and join a truly dedicated global team.

You will be empowered to shape your career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. For this role, you will be expected to be in Saudi Arabia, a part of the Arabian Peninsula State Region.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Promotes Medtronic products and services within an assigned geographic area and/or specific customer accounts.
• Develops, builds, and strengthens long-term relationships with stakeholders. Partners with physicians and hospital personnel on products and solutions.
• Supports technical/clinical needs at hospital including but not limited to therapy indications, pre-procedure planning, and intra-operative support.
• Provides technical expertise through presentations and product demonstrations.
• Conducts on-site education and consulting, as well as supporting the establishment and maintenance of customer relations with healthcare professionals and organizations.
• Provides on-call support as needed.
• Travels to customer clinics, hospitals, and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile.
• Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders.
• Works closely with commercial organization to recommend enhancements in sales processes, product launches, and optimize clinical support pathway.
• Has a solid understanding of the competitive landscape.
• Ongoing technical development by staying up to date on new products, solutions, and patient management offerings.
• Involvement in cross-functional assignments.

Must Haves

• 5+ years’ experience in the medical device industry and/or working in hospital environment.
• Deep understanding of cranial & spinal anatomy and pathology.
• Experience with supporting ortho-spine and neurosurgery procedures.
• Familiar with OT environment: sterilization and radiation protocols.
• Familiar with current products and technologies and market trends.
• Ability to teach and educate medical personnel, peers, and technical support personnel.

Nice to Haves

• Familiar with radiology protocols and imaging technology.
• Thorough working knowledge of medical terminology and the medical device industry.
• Hospital/clinic experience.
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.

We Offer

We offer a competitive salary and benefits package to all our employees:

• Flexible working environment.
• Annual Incentive Plan % depending on company results.
• Pension scheme and group discount on healthcare insurance.
• Training possibilities via Cornerstone/Skills Lab.
• Employee Assistance Program and Recognize! (our global recognition program).

Our Commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.