Key Accounts Manager – Riyadh, Saudi Arabia

Job Title: KEY ACCOUNTS MANAGER

Job Location: Riyadh, Saudi Arabia

Line Manager: Consultant/Partner

Company Description:

A leading HR Professional services firm covering the Middle East, North Africa, and Turkey, providing unparalleled knowledge of the local and regional market with high-end quality services, excellence, and integrity.

Job Summary Overview:

• Work in all areas related to Business Development. Build market insight and target potential prospects, highlighting new revenue opportunities and securing new business contracts.
• Responsible for handling client accounts in the company.
• Lead point of contact for all key client matters, anticipating client needs, and ensuring deadlines are met.
• Overview of markets, products, industries, and new technical developments to ensure service aligns with company interests.
• Ensure customer processes run smoothly for sustainable loyalty, maintaining close contact with customers from analysis to acquisition.

Tasks: Key Accountabilities/ Responsibilities

• Identify and develop client business relationships with regional and multi-national firms.
• Generate revenue in your area of specialization in a target-driven environment.
• Utilize sales, business development, marketing techniques, and networking to attract business.
• Engage and build trust with clients professionally and ethically.
• Develop strategies for maximizing output and revenue generation for self and team.
• Manage the sales cycle of Key Accounts and complex solution-based sales.
• Translate business needs into potential solutions, leading the sales process.
• Estimate the financial impact of opportunities with clients and internally.
• Handle client contract negotiations.
• Strategize market intelligence to develop and target opportunities.
• Be a partner to clients, focusing on customer-centric and quality-driven approaches.
• Strategic planning to improve client results and outcomes.
• Understand key customer needs and requirements.
• Meet all client needs and deliverables according to proposed timelines.
• Expand relationships with existing customers by proposing solutions that meet their objectives.
• Negotiate contracts with clients and establish performance timelines.
• Manage communications between key clients and internal teams.
• Stay informed about markets, products, industries, and technical developments.
• Anticipate key account changes and improvements.
• Resolve customer issues and complaints to maintain trust.
• Monthly/Quarterly sales revenue accountability based on closed deals/projects.
• Plan and present reports on account progress, goals, and quarterly initiatives.
• Own and be accountable for CRM data.

Requirements and qualifications:

• BA and/or MBA with a minimum of 3-6 years of relevant work experience.
• Strong record of successful BD/KA projects.
• Proactive in making warm/cold calls to pitch business.
• Attention to detail is a prerequisite.
• A dynamic individual able to work in a fast-paced environment.
• Creative with innovative campaign ideas to improve KPIs.
• Data-driven with the ability to analyze data and leverage insights.
• Excellent communication skills for collaboration with design and copy teams.
• Strong presentation skills, organized and credible at a senior level.
• Excellent negotiation skills.
• Able to multitask, prioritize, and manage time efficiently.
• Strong relationship-building and networking skills.
• Goal-oriented, organized, and a team player.
• Able to plan and prioritize as required.
• Analytical capabilities.
• Self-motivated and self-directed.
• Solid computer skills.