Key Accounts Manager

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

ROLES AND RESPONSIBILITIES:

The Key Accounts Manager (Direct Seller Recruiting) is responsible for driving Selling Partner business growth and delivering a positive experience through the program. The key responsibilities are as follows:

Selling Partner Support and Business Growth:

1. Identify, prospect and recruit the highest-potential (strategic) merchants to Amazon.sa website, via phone or email.
2. Effectively prioritize and lead a pipeline of sellers to consistently meet/exceed quarterly targets.
3. Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the Amazon website.
4. Work closely with new sellers, educating them about Amazon's high standards of Delivery and Customer Experience.
5. Educate and enable sellers to learn and master Amazon's tools and systems to become self-sufficient in handling their catalog, inventory, and performance efficiently and to the required standards.
6. Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items, and pricing to best tailor your pitch and advice to sellers.
7. Track and report business development results, analyze data, interpret reports and information for your portfolio of sellers.
8. Prioritize your time optimally to achieve your targets in a results-oriented environment.
9. Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
10. Collaborate cross-functionally to ensure timely, accurate and professional operational support to all Selling Partners.

1. Build strong relationships with Selling Partners across the portfolio/Category; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
2. Manage Selling Partner needs and monitor complexity through efficient engagement allocation.
3. Monitor Selling Partner satisfaction survey results or anecdotes to analyze both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.

1. Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers.
2. Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.

1. Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support as needed.
2. Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in an ever-changing business environment. Contribute to and lead strategic plans and documents for the organization.
3. Partner with external teams including Category Management, Finance, Global Account Management, and Central Support teams to align programs and initiatives to drive growth.
4. Lead recruiting and hiring efforts across direct team and broader organization.

Desired Candidate Profile:

1. 2+ years of inside sales experience.
2. Knowledge of procurement and source to pay methods at small and medium businesses.
3. Experience influencing at all levels within an organization, particularly at the executive level.
4. Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent.