Key Account Manager

As a Key Account Manager in the IT field, you will play a pivotal role in managing and growing relationships with the company's most strategic clients. Your primary objective will be to understand the clients' technology needs, provide tailored solutions, and ensure the successful delivery of IT services and products. You will work closely with cross-functional teams to ensure client satisfaction, drive business growth, and secure long-term partnerships.

Job Responsibilities:

Client Relationship Management:

• Develop and nurture strong, lasting relationships with key clients in the IT sector.
• Serve as the primary point of contact for all matters relating to your clients, providing exceptional service and addressing their IT needs effectively.

Strategic Account Planning:

• Collaborate with clients to understand their business objectives and technology needs, and develop strategic account plans to achieve mutual goals.
• Identify opportunities to introduce new products, services, or solutions that align with the client's IT strategy.

Solution Selling:

• Work closely with the sales and technical teams to present tailored IT solutions that address the specific challenges and goals of each client.
• Conduct product demonstrations, technical presentations, and training sessions as needed.

Project Coordination and Support:

• Coordinate with internal teams, including software developers, IT support, and project managers, to ensure the timely delivery and implementation of IT solutions.
• Monitor the progress of IT projects, ensuring they meet client expectations and deadlines.

Revenue Growth and Retention:

• Identify and capitalize on upselling and cross-selling opportunities within existing accounts to drive revenue growth.
• Work to retain clients by ensuring they receive the highest level of service and support, and by anticipating their future IT needs.

Reporting and Analysis:

• Prepare regular reports on account status, sales performance, and client satisfaction.
• Analyze account data to identify trends, risks, and opportunities, and present actionable insights to internal stakeholders.

Market and Product Knowledge:

• Stay informed about the latest IT trends, products, and services, and maintain a deep understanding of the competitive landscape.
• Provide clients with insights and recommendations based on industry knowledge and best practices.

Contract Management:

• Lead contract negotiations and renewals, ensuring that agreements meet both the client's needs and the company's objectives.
• Manage all aspects of the client contracts, ensuring compliance with terms and conditions.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience as a Key Account Manager, Client Relationship Manager, or in a similar role within the IT industry.
• Strong knowledge of IT solutions, products, and services, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple key accounts and projects simultaneously.
• Strong analytical and problem-solving skills.