IT Technician

1. Technical Support

1. Provide first-line support for hardware, software, and network-related issues.
2. Respond to service desk tickets, troubleshoot problems, and ensure timely resolution.
3. Assist end-users in resolving IT-related issues and provide technical guidance.

2. Hardware & Software Maintenance

1. Install, configure, and maintain computers, printers, and other IT equipment.
2. Perform regular updates and patches for software applications.
3. Manage inventory of IT assets and ensure proper documentation.

3. Network Support

1. Assist in maintaining local area networks (LAN), wireless networks, and internet connectivity.
2. Monitor network performance and report issues to senior staff.

4. System Administration Support

1. Assist in creating and managing user accounts and access controls.
2. Ensure compliance with IT policies and procedures.

5. IT Projects Support

1. Assist in the deployment of new IT systems or upgrades.
2. Provide support during IT-related training sessions and initiatives.

• Ensure that all IT equipment is in good working condition and renew outdated devices appropriately.
• Work closely with other departments to understand their technology needs and provide tailored IT solutions.
• Train new employees on IT policies, tools, and systems used by the organization.
• Assist in developing and maintaining an internal knowledge base or helpdesk resources.