IT Technician

1. Technical Support
• Provide first-line support for hardware, software, and network-related issues.
• Respond to service desk tickets, troubleshoot problems, and ensure timely resolution.
• Assist end-users in resolving IT-related issues and provide technical guidance.
2. Hardware & Software Maintenance
• Install, configure, and maintain computers, printers, and other IT equipment.
• Perform regular updates and patches for software applications.
• Manage inventory of IT assets and ensure proper documentation.
3. Network Support
• Assist in maintaining local area networks (LAN), wireless networks, and internet connectivity.
• Monitor network performance and report issues to senior staff.
4. System Administration Support
• Assist in creating and managing user accounts and access controls.
• Ensure compliance with IT policies and procedures.
5. IT Projects Support
• Assist in the deployment of new IT systems or upgrades.
• Provide support during IT-related training sessions and initiatives.

• Ensure that all IT equipment is in good working condition and renew outdated devices appropriately.
• Work closely with other departments to understand their technology needs and provide tailored IT solutions.
• Train new employees on IT policies, tools, and systems used by the organization.
• Assist in developing and maintaining an internal knowledge base or helpdesk resources.

Skills

• Technical Skills: Basic knowledge of hardware, software, and network systems.
• Problem-Solving: Ability to troubleshoot technical issues effectively.
• Customer Service: Strong interpersonal skills to assist end-users.
• Time Management: Ability to prioritize and manage multiple tasks.
• Adaptability: Willingness to learn and adapt to new technologies.