IT Support Engineer- Power Storage DD or Power Scale DD version 3.0

IT Support Engineer - Power Storage DD or Power Scale DD version 3.0

Education: Diploma, Bachelors in Computer Application, Bachelor of Technology/Engineering, Bachelor of Science

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

As an Enterprise at Ensure, your main responsibility will be to provide technical support and assistance to customers in a field setting. You will be responsible for troubleshooting and resolving hardware and software issues, installing, and configuring computer systems, and providing training and guidance to end-users.

Key Responsibilities:

1. Responding to customer service requests and providing on-site support.
2. Troubleshooting and resolving hardware and software issues.
3. Installing and configuring Servers, Storage, Switches, Routers, Firewall Appliances, and Backup and Recovery Software.
4. Conducting system upgrades and performing preventive maintenance.
5. Providing technical training and guidance to end-users.
6. Collaborating with other teams to resolve complex technical issues.
7. Documenting and tracking customer issues and resolutions.
8. Maintaining inventory of spare parts and equipment.
9. Adhering to company policies and procedures, including safety regulations.
10. Keeping up to date with the latest technology trends and advancements.

Requirements:

1. Bachelor’s degree in computer science, Information Technology, or a related field.
2. Proven certified experience in providing technical support and troubleshooting.
3. Hands-on skills in administration for Microsoft, Unix, Linux OS, and VMware, Hyper-V hypervisors.
4. Strong knowledge of Storage Area Networks configuration (fabric configuration, zoning, masking, etc.).
5. Practical hands-on experience with backup & Recovery and DR solutions (Veeam, Commvault, Veritas, Networker, etc.); valid certification is a plus.
6. Practical hands-on experience in HCI platforms (Nutanix, Vxrail, Hyperflex, etc.); valid certification is a plus.
7. Practical hands-on experience in Network Attached Storage, NFS/CIFS/SMB file sharing services.
8. Practical hands-on experience in object storage solutions, object integration to major platforms.
9. Good understanding of containers, micro-services, and DevOps platforms concepts.
10. Practical hands-on experience in storage-based File System and LVM level data replication, DR, and HA solutions.
11. Practical hands-on experience in external storage systems FC SAN, iSCSI attached block storage, CIFS/SNB/NFS file storage, and Object Storage deployment and integration.
12. Familiarity with networking protocols and troubleshooting techniques.
13. Excellent problem-solving and communication skills.
14. Ability to work independently and in a team environment.
15. Customer-oriented mindset and ability to provide exceptional customer service.
16. Valid driver's license and willingness to travel to customer sites.
17. Professional certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Employment Type: Full Time

Company Industry: IT - Software Services

Department / Functional Area: IT Software

Keywords: Dell, IT Support