IT Support

• Provide first-line support for hardware and software issues, ensuring prompt resolution to minimize downtime.
• Diagnose and troubleshoot network connectivity problems, leveraging tools to identify and rectify issues efficiently.
• Install, configure, and maintain IT equipment, ensuring all systems are up-to-date and operating effectively.
• Assist in the deployment of IT solutions and upgrades, ensuring seamless integration with existing systems.
• Document all support interactions and resolutions in the ticketing system for future reference and trend analysis.
• Conduct routine system checks and audits to maintain optimal performance and security compliance.
• Collaborate with other IT team members to improve service delivery and enhance user experience.

Desired Candidate Profile

• Bachelor’s degree in Information Technology or a related field, ensuring a solid educational foundation.
• 1-3 years of hands-on experience in IT support, showcasing a proven track record in troubleshooting.
• Certification in relevant technologies, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA.
• Experience in a fast-paced environment, demonstrating the ability to adapt and respond quickly to changing demands.
• Saudi National status, aligning with local hiring preferences and regulations.
• Fluency in both Arabic and English, enabling effective communication with diverse teams and clients.
• Proficiency in operating systems including Windows, macOS, and Linux, indicating versatility in support capabilities.
• Strong problem-solving skills, showcasing an analytical mindset necessary for effective troubleshooting.

Employment Type: Full Time

Company Industry:

• Fresher - No Industry Experience
• Not Employed

Department / Functional Area:

• IT Software

Keywords:

• IT Support Specialist
• System Maintenance
• Helpdesk Support
• IT Helpdesk Analyst
• Field Support Technician
• Helpdesk Technician