IT Service Delivery Specialist

Responsible for 1st level IT supports according to corporate standard IT policies and procedures.

• Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
• Implement, maintain and adhere to corporate Information Security Policies
• Perform account creation/update activities (Mail, AD, Voice, etc..)
• Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
• Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
• Ensure the implementation of desktop policies and controls.
• Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
• Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
• Share knowledge with team regarding resolution of unknown issues.
• Understand and implement IT processes
• Provide feedback contributing to process improvement/Revamp
• Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.

• Good interpersonal skills
• Good problem-solving techniques
• Ownership and self-motivation

• Operating systems (Windows 10/Windows Server)
• ITIL Foundation
• Basic Network Knowledge
• Microsoft desktop applications
• Basic hardware support

B.Sc. of Engineering, Information Technology or equivalent.