IT Service Delivery Specialist

IT Service Delivery Specialist

Job Description

Responsible for 1st level IT support according to corporate standard IT policies and procedures.

Follow up on all company custody and Fixed Assets (Laptops, PCs, and Servers) for new staff, resigned staff, temporary custody, and any custody transfer.

Implement, maintain, and adhere to corporate Information Security Policies.

Perform account creation/update activities (Mail, AD, Voice, etc.).

Receive and handle service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.

Perform all desktop support functions including but not limited to OS support, laptop hardware troubleshooting, printing support, and voice system support.

Ensure the implementation of desktop policies and controls.

Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.

Adhere to SLAs (Service Level Agreements) defined for all types of IT services within scope.

Share knowledge with the team regarding the resolution of unknown issues.

Understand and implement IT processes.

Provide feedback contributing to process improvement/Revamp.

Contribute to knowledgebase by adding new technical problems/errors and how to resolve them.

Personal Skills

Good interpersonal skills.

Good problem-solving techniques.

Ownership and self-motivation.

Technical Skills

1. Operating systems (Windows 10/Windows Server)
2. ITIL Foundation
3. Basic Network Knowledge
4. Microsoft desktop applications
5. Basic hardware support

Education

B.Sc. of Engineering, Information Technology or equivalent.

Job Location: Riyadh, Saudi Arabia

Job Role: Information Technology

Years of Experience: Min: 2, Max: 3