IT Manager

Responsibilities:

1. Infrastructure and Hardware Management:
2. Oversee the design, implementation, and maintenance of the corporate network infrastructure (LAN, WAN, Wi-Fi).
3. Manage server infrastructure, including physical and virtual servers, and related hardware.
4. Manage and maintain all corporate hardware assets, including computers, servers, peripherals, and network devices.
5. Ensure the reliability and security of all IT systems and data.
6. Implement and manage backup and disaster recovery plans.
7. Manage the procurement, deployment, and lifecycle of all hardware.
8. Help Desk and User Support:
9. Manage the IT help desk and ensure timely resolution of user hardware and software issues.
10. Provide technical support and training to employees on hardware and software use.
11. Maintain a knowledge base of common IT hardware and software issues and solutions.
12. Maintain and manage IT asset inventory, including hardware tracking and lifecycle management.

Skills:

Technical Skills:

1. Network Infrastructure: LAN/WAN/Wi-Fi design, implementation, and management.
2. Routing and switching protocols.
3. Network security (firewalls, VPNs, intrusion detection/prevention).
4. Server Management: Windows Server and/or Linux server administration.
5. Virtualization technologies (VMware, Hyper-V).
6. Active Directory/LDAP management.
7. Cloud platforms (AWS, Azure, Google Cloud) administration and management.
8. Cybersecurity: Security policy development and implementation.
9. Vulnerability assessment and penetration testing.
10. Incident response and management.
11. Security information and event management.
12. Hardware Management: Hardware procurement, deployment, and maintenance.
13. Troubleshooting and repair of computer systems and peripherals.
14. Management of server hardware, including physical and virtual servers.
15. Help Desk and User Support: Troubleshooting hardware and software issues.
16. Remote support tools and techniques.
17. IT asset management.
18. Software and Applications: Microsoft 365/Google Workspace administration.
19. Software deployment and licensing.
20. Database management (SQL).
21. VoIP systems.
22. Mobile device management (MDM) solutions.
23. Backup and Disaster Recovery: Data backup and recovery strategies.
24. Disaster recovery planning and implementation.

Soft Skills:

1. Leadership and Management: Team management and development.
2. Strategic planning and execution.
3. Budget management.
4. Vendor management.
5. Communication and Interpersonal Skills: Excellent written and verbal communication.
6. Ability to explain technical concepts to non-technical audiences.
7. Strong interpersonal and customer service skills.
8. Problem-Solving and Analytical Skills: Ability to diagnose and resolve complex technical issues.
9. Analytical and critical thinking skills.
10. Strong decision making skills.
11. Project Management: Project planning, execution, and monitoring.
12. Time management and prioritization.
13. Risk management.
14. Organizational Skills: Strong organizational and time-management skills.
15. Ability to manage multiple priorities.
16. Documentation and record-keeping.
17. Adaptability and Continuous Learning: Ability to adapt to changing technologies and business needs.
18. Commitment to continuous learning and professional development.