IT Infrastructure Planning & Monitoring Engineer

Purpose of Job

Jobholders at this level carry out specific tasks independently but are subject to close supervision. They research, collect and analyze information, draft reports and documents, participate in specific meetings, and develop their own professional expertise. They undertake simple operational activities including collecting all inputs needed to develop ZATCA IT infrastructure roadmap, project plans, and capacity plans based on the trends and cutting-edge technology. Collect business requirements for the development of IT infrastructure RFPs. Prepare the information needed to evaluate the received change requests related to IT infrastructure. Use the developed monitoring tools and logs to monitor ZATCA IT infrastructure components and report the results.

Job Responsibilities

Infrastructure Planning and Monitoring

• Conduct research on the latest trends and cutting-edge technology of IT infrastructure, capture ZATCA IT infrastructure capabilities and technology, identify gaps based on deep analysis, and accordingly develop the ZATCA IT infrastructure roadmap to meet ZATCA Strategy and business objectives.
• Translate the developed ZATCA IT roadmap into IT infrastructure projects, develop the IT infrastructure implementation plan, and ensure proper alignment with IT enterprise architecture and standards.
• Collect business requirements, conduct analysis sessions with business users and vendors to identify proper capacity forecast for IT infrastructure servers, hardware, systems, datacenters, storage, and networks, and accordingly develop and maintain the capacity plans.
• Define infrastructure performance metrics, oversee the development of the needed monitoring tools and data gathering of the defined metrics, and oversee the development of agreed upon reports.
• Receive change requests to infrastructure, evaluate the impact of the requested changes on the IT architecture, and accordingly prioritize and plan the implementation of the change requests.
• Conduct requirements gathering meetings with all stakeholders to develop the RFPs related to IT infrastructure, evaluate the list of vendors based on a set of pre-defined criteria, and participate in the selection of vendors and negotiation of SLAs in cooperation with the relevant stakeholders.
• Gather all inputs needed to identify IT risks that could occur through the introduction of new technologies, oversee the development of the IT risk mitigation plan and ensure cascading the IT mitigation plan to all stakeholders.
• Monitor the IT infrastructure implementation (including systems, application logs, storage, data backup and archiving, etc.) against a set of KPIs, generate periodical reports and provide recommendations on needed actions for optimizations.
• Monitor the performance of ZATCA IT infrastructure components using the developed monitoring tools, generate the needed reports, and cascade the performance reports to all relevant functions for improvement.

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner.
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner.
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly.
• Perform other duties as requested.

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/junior staff.
• Support junior staff or direct reports in order to execute their duties according to set policies and processes.

Job Details

Education

Bachelor's degree in Computer Science, Information Technology, or equivalent is required.

Experience

A minimum of one year of relevant experience.

Competencies

• Vendor Management - Developing
• Communication - Developing
• Infrastructure Management - Developing
• Professionalism - Developing
• Project Management - Developing
• IT Systems Management - Developing
• Results Oriented - Developing
• IT Compliance - Developing
• IT Change Management - Developing
• Customer Focus - Developing
• Change Enabler - Developing