IT Help Desk

Job Description

• Serve as the first point of contact for employees seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by employees.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT matters.
• Record events and problems and their resolution in a log.
• Network Administration: Install, configure, and maintain network hardware, software, and infrastructure.
• Desktop Support: Troubleshoot and resolve hardware/software issues for end-users.
• Cybersecurity: Implement and maintain security measures (antivirus, firewalls, access controls).
• Help Desk: Provide timely technical support via phone, email, or in-person.
• Suggest and implement improvements in related tools and equipment.
• Manage any issues on the system and track until ensuring issue resolution.
• Monitor and control business quality and adherence to any obligatory requirements.
• Monitor the team in implementing the inventory tracking system.
• Manage team performance to optimize inventory control procedures.
• Develop the team to examine levels of supplies and raw materials to determine shortages.
• Manage the team to prepare detailed reports on inventory operations, stock levels, and adjustments.
• Monitor the team to evaluate new inventory to ensure readiness for shipment.
• Ensure with the team to order new supplies to avoid inefficiencies or excessive surplus.
• Review reports that analyze different suppliers to obtain the best cost-effective deals.
• Arrange GSO GCTS certificates.

Job Requirements

• Proven experience as a help desk technician or other customer support role.
• Tech-savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• BSc/BA in IT, Computer Science, or relevant field.