IT Governance & Quality Assurance Manager

IT Governance & Quality Assurance Manager

The role holder is responsible for leading and managing the establishment of the strategic, operational, and technical decision-making processes required to ensure that IT services are aligned with the organization's priorities and risk appetite.

ROLES & RESPONSIBILITIES

Strategic

• Contribute to the formulation of SGS's Information Technology strategy.
• Ensure alignment of IT Governance Section's efforts in implementing SGS's Information Technology strategy.
• Develop and monitor IT Governance policies and procedures in collaboration with the other IT sections and in line with the IT strategy.
• Monitor performance of the IT Governance Section against KPIs and objectives on a regular basis. Recommend improvements and efficiencies in line with SGS's corporate priorities.
• Develop and monitor the annual budget of the IT Governance Section in collaboration with Finance.

Operational

• Work as the single point of contact for IT management for key elements such as enterprise IT policy governance, enterprise IT strategy, and IT risk acceptance.
• Manage risk-based audits of existing and planned technology projects and systems; identify areas of risk and evaluate adequacy and effectiveness of the client's approach to risk in the use of technology to mitigate and reduce risk exposure.
• Oversee and measure the fulfillment of suppliers' quality-related contractual obligations. Use key performance indicators (KPIs) to monitor and challenge supplier performance and identify opportunities for improvement.
• Control and update the distribution of technology quality standards and policies and advise on the application of technology quality and sustainability management techniques.
• Ensure compliance of technology departments and systems with the application governance framework, policies, and report on the compliance outputs from AGF review processes and audits.
• Plan, direct, and coordinate activities to manage and implement technology quality assurance.
• Ensure visibility, escalation, and management of IT risks inherent in the delivery of technology services.
• Execute and mature the IT Governance program in line with heightened standards and mandates.
• Analyze and advise on performance against established risk tolerance and performance objectives.
• Develop and implement processes to assess and/or monitor the effectiveness of IT procedures to ensure adherence to standards and policies as appropriate.
• Develop frameworks and processes to ensure that IT activities support enterprise business objectives within their established risk tolerance.
• Conduct a gap analysis on new and emerging guidance and lead the IT organization in adoption.
• Work collaboratively with other corporate oversight functions to identify and implement consistent and effective approaches to risk governance and control-based activities.
• Maintain strong and effective working relationships with all areas of Risk Management.
• Maintain and update the IT change management lifecycle.

People Management

• Provide professional development support and perform periodic performance reviews for direct subordinates based on SGS's Performance Management System.
• Support in the development of workforce plans for the Information Technology Department and work with the Human Resources Function on succession planning for key positions in the IT Governance Section.
• Work with the Human Resources Function to provide employees within the IT Governance Section with the required competencies through appropriate and blended learning.
• Collaborate with the Human Resources Function for recruitment of talent within the IT Governance Section.

JOB REQUIREMENTS

QUALIFICATIONS

• Minimum of a bachelor's degree in a relevant field is required, e.g., Computer Science or Management Information Systems.
• MBA or Master's in a relevant field is a plus.

EXPERIENCE

Minimum of 8 years of relevant experience with at least 3 years of experience in a managerial role.