IT Assistant Manager

IT Assistant Manager

Hotel Brand: Kimpton

Location: Saudi Arabia, Riyadh

Hotel: KAFD Riyadh (RUHKA), King Abdullah Financial District

Job number: 139219

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East.

About Kimpton Riyadh

Located in King Abdullah Financial District, Kimpton Riyadh is the first Kimpton in the Middle East, bringing the brand’s playful energy and unique design style to this LEED certified landmark development. The hotel welcomes guests to experience its 212 guest rooms and suites and enjoy its unique dining options.

An IT Assistant Manager plays a crucial role in ensuring the smooth operation of the hotel's IT infrastructure. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of an IT Assistant Manager

1. System Maintenance and Monitoring: Overseeing the daily operation of the hotel's IT systems, including servers, networks, and software applications. Monitoring system performance and troubleshooting any issues that arise to ensure minimal downtime.
2. User Support and Training: Providing technical support to hotel staff and guests, addressing any IT-related issues they encounter. Conducting training sessions for staff on new software and IT procedures.
3. Network Management: Managing the hotel's network infrastructure, including Wi-Fi, to ensure reliable and secure connectivity for guests and staff. Implementing network security measures to protect against cyber threats.
4. Software and Hardware Management: Installing, configuring, and updating software and hardware as needed. Ensuring that all IT equipment is functioning properly and coordinating repairs or replacements when necessary.
5. Data Management and Security: Overseeing data backup processes to ensure data integrity and availability. Implementing and maintaining data security protocols to protect sensitive information.
6. Vendor Coordination: Liaising with external vendors for IT services and equipment. Managing contracts and service agreements to ensure the hotel receives quality IT support.
7. Project Management: Assisting in the planning and execution of IT projects, such as system upgrades or new technology implementations. Coordinating with other departments to ensure IT projects align with the hotel's overall goals.
8. Reporting and Documentation: Maintaining accurate records of IT activities, including system performance, incidents, and maintenance tasks. Preparing reports for senior management on IT operations and project progress.

Skills and Qualities Needed

1. Technical Expertise: Strong knowledge of IT systems, networks, and software applications.
2. Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently.
3. Communication Skills: Communicating effectively with staff, guests, and vendors.
4. Organizational Skills: Managing multiple tasks and maintaining detailed records.
5. Leadership and Teamwork: Leading a team of IT professionals and collaborating with other departments.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

1. Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
2. Two to Three years’ prior tenure in a similar role
3. International luxury hotel chain background
4. GCC exposure
5. English Fluency is required
6. Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.