IT Assistant

IT Assistant Job Number SAUDIARABIA00084
Job Type: Non-Teaching
School / Entity Name: Knowledge Private International School - Al Khobar
Department: Support

About SABIS:
SABIS is a global education network that has an active presence in 21 countries on five continents and educates students in both the private and public sectors. SABIS schools implement the proven, proprietary SABIS Educational System, which has been developed and refined for over 135 years. All students in the SABIS Network benefit from a long tradition of excellence in education, a reputation that is rooted in a well-developed philosophy that seeks to provide students with a top-quality education that prepares them to meet the challenges of a changing world. For more information about the SABIS Network, visit: www.sabis.net.

Job Purpose:
Assisting in all daily IT operations, including but not limited to asset maintenance, IT operation reporting and data entry, capacity planning, product evaluation and recommendation, hardware installation and troubleshooting, end-user and staff IT support, and training, in accordance with business requirements and SABIS standards.

Key Responsibilities:

• Understanding user requirements to enhance existing procedures and improve efficiency.
• Developing new local solutions as requested.
• Supporting the launch of new SABIS projects.
• Training staff, students, and parents as needed.
• Assisting in asset maintenance, including but not limited to the maintenance of all of the school's IT equipment on a regular basis and the repairing of equipment based on need (e.g., computers, laptops, and tablets).
• Installation and maintenance of applications and software, including Microsoft Office, Outlook, and other Microsoft applications, as needed and upon approval.
• Accurately documenting instances of hardware failure, repair, installation, and removal.
• Evaluating and recommending hardware products for purchase.
• Recommending, scheduling, and performing PC, hardware, and peripheral equipment improvements, upgrades, and repairs.
• Liaising with, and providing training and support to, end users and staff on computer operation and other IT issues.
• Troubleshooting end-user hardware, including but not limited to tablets and PCs.
• Providing support in all daily IT operations.
• Covering all IT aspects of the Interactive Learning System (ILS).

Ideal Requirements:

• Bachelor’s degree in Computer Science or equivalent.
• English proficiency is required; local language is preferred.
• Database Management Systems.
• Problem-Solving Skills.
• Professional Behavior and Ethical Conduct.
• Communication Skills.
• Ability to work within a team.

Employment Requirements:
Must meet all employment requirements including, but not limited to, country and local education and certification requirements, reference checks, and criminal background checks. Additional details about this position will only be provided to short-listed candidates.

SABIS is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability, or any other legally protected characteristics.