IT Applications & Business Solutions Manager

IT Applications & Business Solutions Manager

Key Responsibilities

• Effectively gather & communicate additional user reporting requirements to the SAP Functional Lead.
• Report application bugs, follow up and implement recommended fixes with coordination with SAP Functional Team.
• Maintain and sustain technical operations of the installed business applications.
• Support technical roll-out of business applications.
• Work closely with SAP Functional Lead on external applications integration to the implemented solution to understand the functionalities.
• Resolve technical issues within defined SLAs.
• Improve the current technical landscape.
• Provide a broad range of services for critical infrastructure providers to enhance cyber security and compliance.
• Engage with all levels of personnel regarding cyber security requirements.

Project Management Role

• Work with the Applications Manager to develop SAP Technical Support and Projects Implementation plans, assigning duties, responsibilities, and scope of authority to the project team.
• Identify and communicate resource requirements, ensuring resources availability to support implementation.
• Identify and schedule project deliverables, milestones, and required tasks.
• Ensure that all phases of the project are properly and successfully implemented on time. Prepare project progress reports and communicate status to the project team and senior management.
• Update the Applications Manager with the implementation status/milestones and ask for assistance when needed to ensure a successful implementation plan.
• Develop and maintain project documentation. Amend documentation with any changes and enhancements, distributing and communicating changes to the technical team along with SAP Functional Team.
• Manage and track consultant timesheets to achieve maximum utilization of consultant time and ensure cost savings.

Implementation Role

• Direct and coordinate the work of consultants to install, set up, and test technical modules.
• Partner with the technical team to perform the following:
• Perform technical process analysis (current processes, recommended processes/procedures, reporting requirements) using the appropriate analysis and implementation methodology.
• Specify technical scenarios for acceptance testing Test Scenario.
• Coordinate with technical resources on technical staff training requirements and timing.
• Test applications and apply quality measures before signing acceptance.
• Evaluate specific technical requirements and recommend how each can be incorporated into the application.
• Identify and document application roles and responsibilities.
• Review current processes, future processes, reporting requirements documents with the technical team and obtain appropriate approvals and signatures.
• Work closely with SAP Functional Team on functional activities.

Change Management Role

• Play a leading role in introducing change management.
• Effectively manage all training/change management activities.
• Educate the technical team to use the information to help in building the technicalities & screening opportunities.
• Amend application technical processes document with all changes and enhancements, distributing and communicating changes to the technical team.
• Document and explain new system functionality to the technical/functional team from a technical POV.

Measures

• Ensure all implementations are working properly.
• Manage and maintain the Production system technicalities in a proper way according to best practices technically.
• Ensure all proper audit procedures are in place and executed according to SAP technicalities.

Required Knowledge / Education

• Bachelor's degree in Computer Science/Engineering/Computer Information Systems or other related field.
• 7+ years of experience.
• Project management and leadership skills.
• Extensive IT experience in Enterprise Resources Planning (ERP) applications Implementation and development.
• Experience in business processes analysis and a business-oriented mindset.
• Strong knowledge in project rollout procedures and project management.
• Ability to interact with business users and heads of business functions.
• Ability to negotiate with managers on outcomes and influence thinking.
• Orientation for customer service and a desire to help out of the way.
• Good documentation and communication skills (written and spoken).
• Analytical thinking and communication skills.
• SAP certificates are a must.
• SAP ABAP and SAP FIORI experience.
• SAP Integration Platforms and Business Technology Platform (SAP Portfolio) experience.