IT Administrator

IT Administrator

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a IT Administrator in Jeddah, Saudi Arabia.

Join us in connecting people and improving lives!

In this IT Administrator position

• Perform service desk procedures effectively.
• Apply corporate security policies and procedures to end users.
• Ensure compliance with company rules and regulations while meeting business and customer requirements.
• Follow IT rationalization process “DePICT” in executing all projects and support activities.
• Ensure all IT telecom, VoIP, switching, and routing infrastructure installations and setups are met industrial standards and compile detailed status reports of service desk products as per designated policy.
• Develop and support IT telecom and network infrastructure solutions with agreed deliverables.
• Plan and assess integration with IT applications and systems services where required to eliminate system hindrances.
• Use system process analysis tools and methods, examine and document business processes and metrics, and identify improvement opportunities to streamline and automate processes and functions.
• Draft and execute software testing and debugging plans to ensure functionality and quality.
• Develop a culture of quality, service excellence, and continuous improvement.
• Ensure appropriate talent knowledge maintenance organization and improvement.
• Contribute to a team spirit of effectiveness in the team, build strong, trusting cross-functional relationships with DPDHL managers.
• Understand customer and key stakeholders' interests and concerns and advise direct reports, customers, and key stakeholders.

Now, here is what we need from you!

• Bachelor’s Degree in Computer Science.
• 2+ years of experience in end user support solutions and services, telecom, networking, routing, switching, and VoIP.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees.
• The most efficient processes and fastest response times.
• The best solutions and best customer service.

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results.

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.