International Surveyor-MD

Overview:

We are currently seeking candidates who reside in Saudi Arabia.

Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organization’s degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards-based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.

Responsibilities:

Position Accountabilities:

• Conducts a thorough evaluation of international organizations that meet accreditation/certification eligibility criteria on-site or remotely. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
• Conducts analysis of care delivery systems.
• Evaluates patient care environments to assess health care organizations’ operations and standards compliance.
• Interviews staff and patients to determine health care organizations’ level of compliance with standards.
• Analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards.
• Participates in and/or conducts all required on-site and/or remote activities.
• Documents all observations in a complete and accurate manner utilizing survey technology.
• Participates in on-site/off-site findings integration discussions.
• Provides adequate documentation to guide health care organization improvement activities.
• Provides comprehensive rationale for each documented finding.
• Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety.
• Reports survey findings in a complete, accurate, and timely manner.
• Follows JCI Scoring Guidelines to determine a measurable element score based on evaluation of the evidence.
• Prepares an exit report for the organization.
• Interprets and explains the intent of standards to the organization’s personnel in a constructive, sensitive, and professional manner.
• Consults with organization leaders on high profile issues in health care.
• Communicates organization-specific information to central office as needed.
• Maintains current knowledge of Joint Commission International standards, policies, and procedures.
• Complies with requirements for utilization of all JCIA applications for documenting findings.
• Participates in evaluating the performance of the survey team after each survey.
• Follows clients' safety policies when on site.
• Participates in all required JCI staff development activities.
• May perform other duties as assigned, including, but not limited to:
• Participate in special projects.
• Assist in developing, writing, and testing standards, scoring guidelines and the survey process.
• Assist the central office in responding to standards interpretation questions from the field.
• Assist the central office in analysis of organization intra-cycle monitoring reports.
• Serves on JCI Accreditation committees.
• Serves as team leader when assigned to a team.
• Receives training and conducts surveys across programs and settings onsite and/or remotely.
• Serves as preceptor for surveyors in training.
• If assigned the team leader role, responsibilities and duties also include:
• Contacts the organization to clarify any questions from the review of the application.
• Develops an organization-specific agenda from the standard agenda template.
• Maintains communications with the organization’s survey coordinator.
• Coordinates travel, security/safety, and hotel accommodations for the team.
• Coordinates Preliminary Survey Activities.
• Coordinates Survey Activities during the Survey.
• Coordinates and finalizes the exit report.
• Completes all required post-survey activities.
• Serves as preceptor for surveyors.
• Serves as mentor for ongoing surveyor development.

Qualifications:

Education:

• Accepted qualifications for surveyors with a clinical background include:
• Doctor of Medicine (M.D.), Bachelor of Medicine, Bachelor of Surgery (MBBS) or doctorate in Dental Surgery (DDS) or equivalent.
• Accepted qualifications for surveyors with a non-clinical background, such as hospital administrators, is a bachelor’s degree required or level of knowledge and experience equivalent to that ordinarily acquired through completion of a master's degree in health care or a related field; master’s preferred.

Certification/Licensure:

• Current professional licensure in related disciplines is required.
• Physicians must be Board Eligible or Board Certified or equivalent.
• Applicants have no history of disciplinary action(s) relative to current or previous professional license.
• Medical Technologists must be registered with a nationally accredited organization.
• Paramedics and EMTs must be registered with a nationally accredited organization.

General Knowledge and Experience:

• Five years of recent experience, including 3 years of direct clinical experience in the appropriate health care setting(s), and 2 years of senior management experience.
• Contemporary knowledge of and experience in health care operations, clinical practice, and current research and trends relative to health care practices.
• Knowledge of Joint Commission International standards and direct involvement with a minimum of two Joint Commission domestic or international surveys.
• Experience in an international health care setting is preferred.

Specialized Knowledge and Experience:

• Surveyors must have knowledge or experience in various components of a hospital and health care system.
• Medical Technologists must have experience working in three or more technical specialties.
• Hospital Administrators with the designation of FACHE are preferred.
• Clinical Care Program Certification program surveyors must have a minimum of 5 years’ experience of progressive clinical leadership.
• Medical Transport program surveyors must have at least five (5) years’ experience in emergency care.

Critical Thinking Skills:

• Ability to research, collect, organize, interpret and communicate a large volume of information.
• Ability to differentiate and assess the adequacy of alternative approaches to standards compliance.
• Ability to analyze and synthesize observations to identify survey findings.
• Ability to connect observations and interviews into a comprehensive analysis.

Interpersonal Skills:

• Multi-cultural awareness and sensitivity.
• Respectful of all internal and external customers.
• Open to inquiry and exchange.
• Responsive to verbal and nonverbal communication cues.

Problem Solving Skills:

• Independent decision-making skills to direct and effectively manage the survey process.
• Ability to objectively assess organization performance.
• Ability to openly discuss and resolve conflicts.
• Ability to seek assistance when appropriate.

Interviewing Skills:

• Ability to elicit information through sensitive, appropriate use of open-ended questions.
• Ability to further explore observations through effective use of follow-up questioning.

Teamwork Skills:

• Behavior consistent with Joint Commission International values.
• Dependability, including delivering on commitments.
• Candor, including sharing one’s own views.
• Professionalism, including appearance and demeanor.

Organizational Skills:

• Independently organize work into a smooth flow.
• Demonstrate effective time management skills.
• Coordinate activities involving other people.

Written and Verbal Communication Skills:

• Ability to make presentations and produce written materials which are accurate, clear, concise, and well organized.
• Ability to use a computer or similar technology.
• Fluent in speaking and business writing in English is required.

Physical Abilities:

• Must be able to lift/move/carry 25-50 pounds.
• Must be capable of extensive travel 100% of work time.
• Work environments may include exposure to dust, allergens, pollution, infectious diseases, etc.
• Must be able to observe and participate in work activities in real-time.
• Must repetitively ascend/descend multiple flights of steps.

Availability:

• Must be willing and able to travel to all countries where Joint Commission International accredits.
• Participation in corporate orientation and education upon hire.
• Completion of up to three surveys with a preceptor.
• Ongoing participation in continuing education activities.
• Must be able to meet one of the following availability requirements:
• Full time (0.75 FTE) – available 52 weeks/year.
• Part time (0.5 FTE) – 2 to 3 consecutive calendar weeks per month.
• Obtain and maintain a current passport.
• Weekend travel will be required.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.