Information Technology Support Engineer

IT Support Engineer, also known as technical support engineers, provide technical support for clients experiencing hardware, software, and networking issues. They work either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues.

Responsibilities:

1. Network and CCTV Administration:
   Troubleshoot network issues involving VLAN or port configuration changes.
   Collaborate with the IT Director on designing new network infrastructures based on requirements.
   Configure network switches and routers.
   Oversee passive network tasks such as cabinet fixing, cable pulling, fiber splicing, and patch panel connectivity.
   Manage Wi-Fi controller configurations (Aruba controller experience is beneficial).
   Troubleshoot Wi-Fi access point connectivity issues.
   Create and edit Wi-Fi interfaces and AP groups.
   Configure and manage CCTV NVR systems, recording settings, and resolve playback issues.
   Troubleshoot IP camera connectivity and recommend CCTV design updates.
2. Technical Support:
   Manage Azure Active Directory accounts and Exchange distribution groups.
   Oversee student printing software and assist faculty with presentations and projector setups.
   Troubleshoot wired and wireless network issues, supporting computer labs, audio equipment, desktops, printers, scanners, and copy machines.
   Support and maintain fingerprints, door access devices, and paging systems.
   Configure IP phone system extension settings, IVR settings, extension groups, PBX settings, and call features.
3. Software and Systems Administration:
   Administer Office 365 and Exchange Online.
   Provide Active Directory support and DNS administration.

Key Competencies Required:

1. Proficiency in Windows, macOS, and Linux.
2. Understanding of TCP/IP, DNS, DHCP, VPNs.
3. Diagnosing and resolving issues with computers, printers, and peripherals.
4. Strong analytical skills to identify and resolve technical issues quickly.
5. Excellent verbal and written communication skills to assist non-technical users.
6. Active listening and patience while resolving technical issues.
7. Ability to explain complex concepts in a simple manner.

Qualification and Experience:

1. Bachelor's degree in any IT specialization.
2. One to two years of experience.