Information Technology Supervisor

Job Brief:

As an IT supervisor in luxury establishments, your role is to oversee the technological infrastructure and systems, ensuring they meet the highest standards of performance and security expected in luxury environments. Your strategic approach to IT management contributes to the seamless operation of the establishment, supporting its reputation for sophistication and excellence in guest experience. This role involves managing IT projects, troubleshooting issues, and implementing innovative solutions to enhance guest experiences. Are you ready and equipped for an interesting experience? Then you are welcomed.

Responsibilities:

• Develop and implement an IT strategy aligned with organizational goals.
• Evaluate and recommend technology solutions that enhance operational efficiency and competitiveness.
• Oversee the design, implementation, and maintenance of IT infrastructure, including servers, networks, and hardware.
• Ensure the reliability and scalability of systems to meet current and future business needs.
• Implement robust cybersecurity measures to safeguard the organization’s data and information assets.
• Stay abreast of the latest cybersecurity threats and technologies to mitigate risks.
• Lead and manage the IT team, providing guidance, mentorship, and professional development opportunities.
• Foster a collaborative and innovative work environment.
• Oversee IT projects from conception to completion, ensuring on-time and within-budget delivery.
• Collaborate with cross-functional teams to integrate IT solutions into business processes.
• Collaborate with technology vendors to evaluate products, negotiate contracts, and ensure service level agreements are met.
• Manage relationships with third-party service providers.
• Identify opportunities for cost savings without compromising the quality of IT services.
• Develop and enforce IT policies and procedures to ensure compliance with industry regulations and organizational standards.
• Conduct regular audits to assess compliance and address any gaps.
• Oversee user support services, ensuring prompt and effective resolution of IT-related issues.
• Develop and implement training programs to enhance the IT proficiency of employees.
• Develop and maintain business continuity and disaster recovery plans to ensure the resilience of IT systems & conduct regular testing and updates to these plans.
• Stay informed about emerging technologies and assess their potential impact on the organization.
• Identify opportunities for innovation and efficiency improvement through technology adoption.
• Ensure the effective management and protection of organizational data.
• Leverage data analytics tools to extract insights and inform strategic decision-making.
• Manage the day-to-day activities of the information technology function, plan and organize work and configuration reports, job control languages, program files and data files on the computer system(s) to ensure maximum operating efficiency.
• Collaborate with department heads to understand their technology needs and develop solutions to meet them.
• Understand all standards and customized features and functions of the property front office systems, point of sale systems, and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions.
• Work closely with the maintenance function to ensure the proper maintenance of all in-room technology.

Requirements:

• Excellent technical skills in the field of information technology.
• Relevant 4-5 years’ experience in the hospitality industry.
• 3 years’ experience using any of these PMS applications: Cloudbeds, Fidelio, Micros, OPERA, eZee, etc.
• Self-motivated and creative problem-solver.
• Ability to work both autonomously and in a team setting.