Information Technology Manager

1. A warm personality, attentive, and smartly presentable.

2. Committed to delivering high levels of customer service.

3. Responds courteously and efficiently to queries and problems from guests and system users.

4. Ensures cleanliness of all data equipment and computer rooms.

5. They must be a self-starter, alert, energetic, responsible, and flexible.

6. Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems (PMS), Point of Sale (POS), IPTV, Telephony systems, and other software vendors.

7. Ability to troubleshoot hardware and software problems.

8. Responsible for overseeing and handling network configuration, servers, workstations, networking equipment, PABX, email accounts, and support for the underlying server/desktop infrastructure.

9. Should be capable of doing Root Cause Analysis on a problem.

10. Must know the network fundamentals, general network setup, and device configuration.

11. Good knowledge of server hardware, disk storage technology, and I/O devices.

12. Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling.

13. Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.

14. Background in highly available systems and image capture/management systems.

15. Extensive knowledge of Active Directory management and implementations.

16. Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.

17. Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.

18. Prepare policies and procedures for the IT Department and the user department.

19. Managing Disaster Recovery Process and ensuring regular daily backup is taken.

20. Anti-virus setup and day-to-day support.

21. Able to plan, assign, and take reports from the IT team.

22. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.

23. Ensure that policies and procedures relating to PCI compliance are updated.

24. Maintains a system error/progress log book and deals with reported problems.

25. Responsible for ensuring that IT audit points are implemented as per relevant Standard Operating Procedures.

26. Monitors and maintains a proper inventory of hardware and software licenses.

27. Is aware of IT Security Policies and ensures implementation through regular staff training.

28. Keep updated with the latest hotel technology and security risks regularly.

29. Able to perform other IT or systems-related tasks assigned by the management.

Prerequisites:

Excellent communication and listening skills.

Ability to work under pressure.

Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.

Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.

Must be flexible in working hours, including weekends, evenings, and holidays.

Qualifications:

Your experience and skills include:
Relevant sales experience is an asset.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Highly responsible and reliable.
Excellent communication skills, both written and verbal required.
Strong interpersonal and problem-solving abilities.

Company Industry:

• Hotels
• Hospitality

Department / Functional Area:

• Business Development