ICQA Supervisor

DESCRIPTION

As a Team Lead, you will be responsible for shift execution and team supervision and engagement in your area of the Fulfillment Centre. Along with your manager and line operators, you’ll work closely to ensure that the assigned department is performing in line with the plan and that customer expectations are met, if not exceeded. A core part of your responsibilities will be to ensure that the team performs efficiently to fulfill customer orders while adhering to safety and quality guidelines. This includes taking care of your team and creating an engaging working atmosphere, addressing barriers faced by line operators throughout the shift, and adjusting the shift plan to account for any last-minute changes.

The right candidate will demonstrate a good sense of ownership, the ability to lead by example in all key areas of performance including safety and quality, and the ability to develop subject matter expertise on all operations processes in their assigned department.

Key job responsibilities:

1. Create and cultivate a safety culture by identifying safety opportunities across your work area.
2. Ensure that customer orders are fulfilled per quality guidelines.
3. Continuously provide critical shift-related information to frontline management and operators.
4. Adjust labor allocation within the assigned department throughout the shift per the latest plan.
5. Drive proactive actions as communicated by the manager to remove barriers impacting good shift performance.
6. Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training.
7. Support customers’ order fulfillment by working directly and regularly on operations tasks within your department.
8. Deliver coaching and feedback to line operators related to productivity and quality performance, and safe behaviors.
9. Develop subject matter expertise on all operations processes in the assigned department.

BASIC QUALIFICATIONS

– 1+ years of Microsoft Office products and applications experience.
– High school or equivalent.
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
– Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.
– Work 40 hours/week, and overtime as required.

PREFERRED QUALIFICATIONS

– Basic understanding of Lean methodology.
– Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators).
– Orientation towards detail and precision.
– Ability to deep dive into operations processes and develop ideas for process challenges.
– Capable of working the entire MS Office suite, especially Excel.
– Inventory & Quality Assurance Management experience.
– Proactive problem solving and hands-on approach.
– Ability to learn new skills and information and adapt to changes and deliver results whilst working in a fast-paced environment.