HR Shared Services Analyst

An HR Administrator is responsible for providing back-office HR administrative support across the Gulf region supporting the UAE and KSA. Our HR Administrators are responsible for first line administrative support answering queries received into the HR mailbox, producing letters and executing other administrative tasks such as medical scheme enrollment and deletion of members, management of employee folders, audit of employee folders and data. All work is handled within a defined weekly schedule within HR Shared Services.

Responsibilities

1. Own and close tickets raised by employees, managers or HR team members for a variety of HR queries or actions in line with internal SLAs.
2. Answer questions from employees on HR policies.
3. Answer questions from employees on employee benefits or payroll queries.
4. Issue payslips to employees upon request.
5. Handle basic employee inquiries and concerns, escalating more complex issues to HR People Partners or Specialists as required.
6. Produce letters in Arabic or English to respond to queries received through the HR mailbox, such as NOCs, bank loan or certificates of employment.
7. Ensuring all correspondence issued to employees is saved in the employee folders.
8. Maintaining the database of letters issued to employees.
9. Ensure all HRIS processes and system-based actions are managed effectively and in a timely manner including but not limited to new starters, employment actions such as promotions, transfers, annual pay and bonus review and leavers.
10. Maintain accurate and up-to-date employee records, including personal information, employment history, benefits, and performance evaluations in both hard copy on shared folders and also within the MyHR system.
11. Administer benefits programs, such as private medical insurance. Add starters and leavers and assist employees and HR team members with benefits enrollment, changes and inquiries.
12. Performs basic reporting and audit activity and data accuracy checks.
13. Ensures that all HR records are held and maintained in an organized and accessible manner in the HR shared folders.
14. Collaborate with team members and other departments.
15. Foster a culture of continuous learning and innovation.
16. Continuously identify opportunities to improve processes.
17. Participate in trainings to develop and implement quality improvement knowledge, skills and attitudes.