HR Operations Supervisor

MAIN PURPOSE

The HR Operations Supervisor handles the administrative aspect of the HR Department and provides support in the department's functional areas, which include the day-to-day activities, employee data management, payroll administration, benefits administration, HR Policy development, compliance with labor law, employee onboarding, employee relations, and HR system management.

Responsibilities

Onboarding and Orientation of New Employees

• Full responsibility for the onboarding and orientation process.
• Prepare employment contracts for selected candidates.
• Initiate and monitor pre-employment screening of selected candidates.
• Communicate visa requirements to new expat employees upon acceptance of the offer.
• Coordinate visa application with PRO upon receipt of complete requirements.
• Upon receipt of visa, communicate and confirm the joining date of the new employee to the respective manager.
• Prepare all necessary arrangements before the arrival of a new employee (if applicable), i.e., flight, temporary accommodation, airport pick-up, orientation book.
• Request settling in-allowance and accommodation payment for new employees (if applicable).

Offboarding

• Communicate exit process to employees upon receipt of resignation letter.
• Send clearance form to service delivery departments for terminated employees not serving notice period upon receipt of termination letter.
• Coordinate with PRO for cancellation/transfer of visa of leaving employees.
• Request release of final payment once clearance of leaving employee is confirmed.
• Follow-up new visa for employees staying and transferring to other Richemont companies.
• Prepare draft calculation of final settlement for payroll processing.
• Prepare EOSB documents.
• Prepare Service/Experience Certificate.
• Prepare the Offboarding Checklist and ensure clearance is completed before departure.

Health and Life Insurance

• Addition and deletion of Life insurance for employees and Health insurance for employees and family.
• Act as focal point of contact for all insurance companies.

EOSB and Pension Payment

• Prepare file for KSA Pension Fund payment to be sent to Finance for payment processing.
• Request payment transfer to Finance for Saudi/GCC Pension Funds.
• Support in periodical testing of EOSB and Finance accruals.

Payroll

• Full responsibility for payroll first level review and payroll run.
• Prepare an employee file checklist of new joiners for payroll.
• Provide a list of employees eligible for annual ticket payment every month for payroll processing.
• Date Quality monthly.

Reach

• Upload announcements on Reach, such as birthdays, promotions, news, changes, staff sales, etc.

General Administrative tasks

• Prepare requested employee letters.
• Prepare and maintain HR employee files in both shared folders as SAP System.
• Check and process staff purchase submitted by employees.
• Send probation forms to managers to be completed for new employees. (HRBP)
• Maintain Employee Visa and Work Permit List. (GR)
• Respond to employee inquiries regarding policies, procedures, and programs.
• Ad hoc requests from HR team.

Drive operational excellence and continuous improvement

• Recommend new approaches, policies, and procedures to promote HR best practices.
• Propose key business process improvement initiatives to reduce time spent on transactional HR activities.

Educational Background

• Bachelor's degree in human resources, Business Administration, or related field. CIPD, PHR, SPHR certification is a plus.

Experience

• 5+ years of experience in HR Operations, preferably in HR Operations, Employee services, and Payroll or similar role.
• Solid understanding of retail business requirements.
• Strong knowledge of HR best practices, employment laws, and regulations.
• Strong knowledge in competency-based recruiting.
• Excellent communication, interpersonal, and leadership skills; time management; detail-oriented.

Personal Skills/Attributes

• Strong business acumen.
• Positive attitude.
• Effective team player.
• Ability to work under pressure.
• Strong problem-solving skills.
• Ability to build strong relationships with business leaders and employees.
• Strong analytical and problem-solving skills.
• Ability to work independently and in a team environment.
• Demonstrated ability to handle confidential and sensitive information.

Technical Skills Or Specific Knowledge

• Fluency in both Arabic and English.
• Previous experience as HR generalist.
• Proficient in Microsoft tools.
• Experience in SAP HR & Workday is a plus.