HR Manager (KSA National)

Make a difference every day.

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are looking for a Human Resources (HR) Manager to work with the HR Business Partner and directly with the business and all people managers to deliver exceptional HR services that meet the changing demands of the Serco business.

The ideal candidate should have the ability to multi-task and manage various tasks, along with good communication skills. Excellent organisation, time management, and prioritizing skills are essential.

This role is part of our team in Riyadh support office, with business visits to client sites on the west coast of KSA.

Key Accountabilities

1. Work with both the HR Business Partner and HR Shared Service management to agree and implement strategies that support business objectives.
2. Liaise with people managers regarding the people issues related to procedures and policies and ensure adherence to defined policy & procedures using the HR Service Now and HR Case Management team.
3. Provide coaching and mentoring to line managers on employee relations, talent reviews, performance management, succession planning, internal policies and procedures, pay review, talent management, absence management, and people transition management.
4. Ensure the quality of induction within their business units and that contract-specific induction for people managers and employees is completed.
5. Plan, design, deliver, and implement a successful training and development programme as required by the contract and sector across different geographies.
6. Work closely with external training providers to establish training content and modules to be rolled out to internal and external members of staff.
7. Support the development of training interventions from both internal and external sources to uplift the standards of the company’s expertise and competency levels.
8. Ensure the ongoing competence of all team members and arrange any training that may be required to ensure up-skilling and continuous development of staff capability.
9. Oversee the development and continuous improvement of Serco’s strategic nationalization program.

Specific Requirements

1. 5-7 years’ experience across varied HR areas, ideally working as both an HR generalist and demonstrating expertise with performance management.
2. Minimum 3 years at a managerial level.
3. Experience working with a mix of cultures in a large international company - Middle East experience is preferred.
4. Completed University degree in a related field from a reputable university.
5. Experience in developing and implementing performance management programmes.
6. Experience advising line managers on general HR and employee relations issues.
7. Demonstrate breadth of understanding of core HR services and ideally systems (e.g., SAP, Success Factors, and Data Management systems – Power App, Power BI).
8. Strong knowledge of KSA labour laws and legislations highly required.
9. Specific HR focused qualification e.g., CIPD part-qualified or equivalent.
10. High level of presentation and facilitation skills.
11. High level of Microsoft applications (Excel, Word, PowerPoint, Visio, MS Forms).
12. Strong communications and interpersonal skills.
13. Preferably with Lean Six Sigma Certification (Green Belt/Black Belt Certified).
14. Project Management Skills (Prince 2 or PMP certified is desirable).

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

1. Competitive monthly pay and allowances that are commensurate with the role and industry standards.
2. Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing.
3. We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards.
4. We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones.
5. We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture.
6. We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
7. As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provide our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career. Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.