HR & Admin Officer

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description
About the Role:
Provide high-quality and efficient HR support to employees, managers and other HR professionals in regard to service requests raised.

Responsible for maintaining employee data and supporting key HR lifecycle processes.

Responsible for administration using company systems and supporting activity with third party provider where appropriate.

Key Responsibilities may include:

• Update employee records as part of HR employee lifecycle (incl. onboarding, job changes, moves, leaves, terminations and offboarding).
• Answer employees' questions on HR processes such as holidays, days off, benefits, compensation.
• Support HR Business Partner and other HR team members with a wide range of queries.
• Create employment contracts, letters and other HR documents where automated or self-service options are not available. Actively promote self-service as part of case management responses.
• Manage employee benefit systems.
• Identify opportunities for improvement in HR processes and participate in various HR projects.
• Ensure compliance with local policy and operate in line with company and HR guidelines on conduct, zero harm, confidentiality, data protection and data handling.
• Administrative Support: Provide administrative assistance to the team regarding concur, FCM, and insurance-related inquiries and support, and raise tickets on Workday related to traffic violations and employee deductions related to data usage or iqama and family-related requests.
• Fleet management: Be the POC with rental agencies in KSA, and help prepare letters related to authorizations, new car requests with Finance, and returning cars, in coordination with our PR partner in Saudi, and raise deduction tickets for traffic violations.
• Records Management: Update personal records on Workday for employees when needed, and mailing lists.
• Government relations point of contact for Saudi with Sails, track exit/entry requests, authorizing letters, and renewal of iqama and highlight recharge to finance.
• Tax and Compliance: Coordinate with Tax and compliance department and Sails to ensure providing the needed data in a timely manner.
• Onboarding and Offboarding: Facilitate the onboarding process for new employees and leavers by handling onboarding and offboarding processes (Residency, Insurance, IT equipment, Car, Phone, Sim Card), and coordinate with line manager to ensure assigning buddy and sending the pre-joining welcome email.
• Employee Contracts: Prepare employee contracts for new joiners to be signed by authorized signatory and keep a record of it.
• Schooling requests and Housing loans: Process schooling requests and housing requests and keep track of it on a monthly basis after getting approved by HRBP.
• Support in organizing HR events and town halls in coordination with HRBP.
• Ad-Hoc Tasks: Assist in special HR projects and initiatives as assigned by HR management.
• Office management: Provide administrative support to ensure efficient operation of the office. This may include managing office supplies, handling correspondence, and coordinating with other departments.
• Facilities Management: Oversee the maintenance and organization of office facilities, including ensuring cleanliness, managing safety, repairs and maintenance, and liaising with building management for parking.
• Handling Multi-tasks.
• Record accuracy.
• Handling confidential information.
• Stakeholder management.
• Office Management.
• Working in a matrix environment.

• HRBP - ME
• CGM ME
• HR director
• Admin officer
• All employees
• PR agencies
• Car Rental agency
• Travel agency

• Proven experience in an administrative role, preferably within an HR department.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to maintain confidentiality and handle sensitive information with discretion.

• Knowledge of HR processes and procedures is desirable.

• Minimum 2 years of experience in an administrative role.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to maintain confidentiality and handle sensitive information with discretion.

• English
• Arabic

• Active Learning
• Adaptability
• Benefits Administration
• Cross-Functional Work
• Curiosity
• Customer Relationship Management (CRM)
• Data Analytics
• Data Reporting
• Digital Literacy
• Emotional Intelligence
• Empathy
• Employee Experience
• Human Resource Case Management
• Human Resource Information Systems (HRIS)
• Human Resources (HR) Policies
• Human Resources (HR) Service Delivery
• Initiative
• Knowledge Management
• Problem Solving
• Process Improvements
• Process Mapping
• Report Preparation
• Work Performance