Housekeeping Supervisor

Housekeeping Supervisor

Hotel Brand: Kimpton

Location: Saudi Arabia, Riyadh

Hotel: KAFD Riyadh (RUHKA), 7422 Innovation Street 2, 2921 Al Aqeeq District, 13519

Job number: 139216

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We're looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

About Kimpton Riyadh

Located in King Abdullah Financial District, Kimpton Riyadh is the first Kimpton in the Middle East, bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

Day-to-Day Activities of a Housekeeping Supervisor

1. Supervising Housekeeping Staff: Leading and mentoring the housekeeping team to ensure high standards of cleanliness and service.
2. Inspecting Rooms and Public Areas: Conducting regular inspections of guest rooms, public areas, and back-of-house areas to ensure they meet the hotel's cleanliness standards.
3. Managing Inventory and Supplies: Monitoring and managing the inventory of cleaning supplies, linens, and guest amenities.
4. Scheduling and Assigning Tasks: Creating work schedules for the housekeeping staff to ensure adequate coverage at all times.
5. Handling Guest Requests and Complaints: Responding to guest requests for additional services or amenities promptly and professionally.
6. Ensuring Compliance with Health and Safety Standards: Ensuring that all housekeeping activities comply with health and safety regulations.
7. Coordinating with Other Departments: Communicating with the front desk, maintenance, and other departments to ensure seamless service delivery.
8. Administrative Tasks: Maintaining accurate records of housekeeping activities, including room status reports and inventory logs.

Skills and Qualities Needed

1. Strong Leadership Skills: Ability to lead and motivate a team to achieve high standards of cleanliness and service.
2. Attention to Detail: Ensuring that all areas of the hotel are impeccably clean and well-maintained.
3. Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently.
4. Communication Skills: Communicating effectively with staff, guests, and other departments.
5. Problem-Solving Skills: Addressing and resolving issues promptly and effectively.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• GCC exposure
• English Fluency is required
• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We’ll reward all your hard work with a competitive salary and benefits. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.