Housekeeping Supervisor

Job Description

The Position

To provide a consistent room and bathroom product, and service adjacent areas to meet Sofitel standards for cleanliness and presentation.

KEY ROLES & RESPONSIBILITIES

1. Manage and supervise all tasks of his / her staff.
2. Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures.
3. Supervise public areas.
4. Ensure that guest supplies are replenished.
5. Ensure guests’ requests are promptly and courteously met.
6. Report damage or malfunction in hotel rooms using P.M.S system.
7. Maintain equipment in proper state of cleanliness and repair.
8. Maintain a section floor report.
9. Conduct daily briefings with staff at floor level.
10. Conduct regular room checklists.
11. Report unusual behavior / activities on floors to Assistant Housekeeping Manager.
12. Record room status in allocated section accurately.
13. Comply with hotel’s health, safety and hygiene policies.
14. Attend meetings and training sessions as required.
15. Fully understand the difference in guest levels (VIP) and in room categories.

Qualifications

1. Proven ability to successfully lead and motivate colleagues.
2. Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly and engaging service.
3. Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel).
4. Physically fit to lift heavy objects, stand, and walk throughout the shift.

Additional Information